Order Management Specialist

Job Description Summary

The Order Management Specialist is the primary focal for end-to-end customer order execution. This role owns order entry and maintenance, drives past-due recovery, and ensures orders progress in compliance with export controls/ITC and internal policies. The specialist partners closely with Program Management, Contracts, Engineering, Planning, Shipping/Logistics, Finance, and Trade Compliance to deliver strong customer experience and performance to Safety, Quality, Delivery, and Cost (SQDC) goals.

Roles and Responsibilities

• Order entry and maintenance

  • Create, validate, and release customer orders in the ERP system (new orders, change orders, cancellations)
  • Ensure accuracy of pricing, quantities, promise dates, ship-to/bill-to, contract terms, and required documentation
  • Monitor order holds (credit, configuration, quality, export, etc.) and coordinate resolution

• Past-due and AR execution

  • Proactively manage the past due list for Accounts Receivable, drive action plans, and communicate commits/status to internal teams and customers as appropriate
  • Coordinate with Programs, Planning, Manufacturing, Finance, Engineering, Contracts, Logistics, and Customers to address constraints on billing and collections
  • Lead Daily Management cadence to hold team accountable on past due KPIs and solve problems immediately

• Export/Trade/ITC compliance

  • Support compliant order processing by partnering with Trade Compliance on export classification, licensing needs, denied party screening, and shipping restrictions.
  • Ensure orders and shipments align with ITC/export requirements and required documentation is complete.

• Continuous improvement

  • Identify recurring drivers of data entry issues, past dues, rework, or holds; implement process improvements and standard work.
  • Maintain clean data and contribute to KPIs (OTD, past due aging, backlog accuracy, etc.).

Required Qualifications

• Bachelor’s degree from an accredited university or college (or a high school diploma / GED with at least 6 years of experience in order management, customer service, supply chain, operations, sales, or finance)

Desired Characteristics

• Strong attention to detail, data accuracy, and follow-through
• Ability to balance priorities in a fast-paced environment
• Customer-driven communication (clear, proactive, professional)
• Ownership and urgency in resolving holds and past dues
• Process discipline and ability to standardize work
• Experience with ERP/MRP order entry and backlog management (e.g., SAP, Oracle, etc.)
• Working knowledge of export controls/trade compliance concepts (or strong willingness to learn quickly)
• Experience supporting international orders, licensing workflows, or regulated/controlled products
• Advanced Excel skills (pivot tables, lookups) and comfort working with large datasets
• Experience driving past due recovery and cross-functional action plans
• Familiarity with KPI reporting (OTD, Past Due, Backlog Aging, Holds)

Additional Information

• This position requires U.S. citizenship status.
• Ability and willingness to sit on-site at the facility in Bohemia, NY

The base pay range for this position is $92,400 to $115,200 annual. The specific pay offered may be influenced by a variety of factors, including the candidate’s experience, education, and skill set. This position is also eligible for an annual discretionary bonus based on a percentage of your base salary/ commission based on the plan. This posting is expected to close on 07/31/2026.

This role requires access to U.S. export-controlled information. Therefore, employment will be contingent upon the ability to prove that you meet the status of a U.S. Person as one of the following: U.S. lawful permanent resident, U.S. Citizen, have been granted asylee or refugee status (i.e., a protected individual under the Immigration and Naturalization Act, 8 U.S.C. 1324b(a)(3)).

GE Aerospace is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE Aerospace will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

Relocation Assistance Provided:
No