Plumbing Supervisor

Plumbing Manager – Lead a Championship Team

Ready to step into a leadership role where your impact is felt every single day?

Varsity Home Services is looking for a driven, hands-on Plumbing Manager to lead, develop, and elevate our team of plumbing and wet heat technicians. This is more than a management role — it’s an opportunity to build a winning team, drive performance, and take ownership in a rapidly growing, high-standard organization.

If you’re a high-performance coach who leads from the front, thrives on accountability, and takes pride in developing top-tier plumbers — we want to talk to you.

We’re not just another home service company—we’re a third-generation, family-owned and operated, award-winning business built on a legacy of quality, integrity, and customer satisfaction.

At Varsity, we operate like a team chasing a championship — with high standards, strong culture, and a commitment to being the best in plumbing, heating, and air conditioning on Long Island.

Our growth is no accident. It’s driven by great people, strong leadership, and a commitment to continuous improvement.

When you join Varsity, you’re joining a company that:

• Invests in its people and promotes from within
• Holds a high-performance, accountability-driven culture
• Is consistently voted “Best of Long Island”
• Is growing — creating real opportunity for leaders to make their mark

• Lead, coach, and develop a team of plumbing and boiler technicians to hit performance, revenue, and customer satisfaction goals
• Act as a player-coach — supporting technicians in the field, taking calls, and performing ride-alongs for training, quality control, and mentorship
• Drive KPIs and accountability including average ticket, conversion rates, maintenance agreement growth, callback reduction, and overall department profitability
• Oversee daily scheduling and dispatch coordination across Nassau and Suffolk Counties to maximize efficiency and profitability
• Ensure accurate job documentation, pricing integrity, and material usage tracking
• Provide expert-level guidance on plumbing, water heater, wet heat and water quality system diagnostics, repairs, and replacement opportunities
• Step in on complex service calls, customer escalations, and technical challenges to ensure exceptional outcomes
• Train technicians on proper diagnostics, communication, presenting options, and delivering a world-class customer experience
• Identify opportunities to improve department performance, technician development, and operational efficiency
• Champion a “Best of Long Island” customer experience on every call
• Oversee the permitting process for related jobs, ensuring permits are secured, inspections are passed, and projects remain compliant with all local and state requirements
• Collaborate with leadership to continuously improve systems, processes, training, and team performance

• A natural leader and motivator who knows how to get the best out of people
• A high-accountability operator who holds yourself and your team to elite standards
• A strong communicator who can coach, correct, and inspire
• Results-driven, with a focus on performance metrics and continuous improvement
• Comfortable in a fast-paced, growing environment where change = opportunity
• A problem-solver who takes ownership and gets things done
• Passionate about building a winning culture and strong team dynamic
• Technically strong in both plumbing and residential boiler systems

• 5+ years of residential plumbing experience required
• Strong experience with residential boiler systems, hydronic heating, water heaters, and plumbing diagnostics
• Previous lead, supervisor, or management experience required
• Proven ability to coach technicians and improve performance metrics
• Strong understanding of residential plumbing codes, safety standards, and best practices
• Experience with drain cleaning, water treatment systems, water filtration, and plumbing replacements preferred
• Ability to analyze departmental KPIs and implement performance improvement initiatives
• Valid driver's license with clean driving record

• Health, Dental, and Vision Insurance
• 401(k) with company match
• Company events, outings & team culture initiatives
• Clear path for career advancement and leadership growth
• The opportunity to make a real impact in a growing company