CAD​/RMS Program Manager -Public Safety Technology Lead - MD

Benefits

• Health insurance

Reports to:

Program Leadership / State Program Oversight. Coordinates with:
Maryland State Police leadership, multi‑agency stakeholders, contractors, vendors, technical teams, and support operations personnel.

Onsite – Pikesville, MD (Required). Hybrid work may be permitted with approval; onsite presence and in‑person interviews required.

• Program Leadership & Governance
• Lead program planning, governance, prioritization, and execution for CAD/RMS/Mobile initiatives across multiple state agencies.
• Oversee program roadmap, deliverables, and performance metrics to ensure alignment with public safety operational needs.
• Manage risks, issues, dependencies, and program escalations to maintain uninterrupted service delivery.
• Direct contractor personnel and vendor activities, including workload prioritization, performance oversight, and accountability.
• Support hiring activities including candidate evaluation, interviews, onboarding, and staffing alignment.
• Coordinate vendor deliverables, schedules, and outcomes across multiple contracts and service providers.
• Provide hands‑on technical consulting for CAD/RMS systems, including configuration, reporting, and integration support.
• Oversee development of SQL‑based reporting, data exports, automation workflows, and reporting web applications.
• Support system enhancements, integrations, cloud migration, and modernization initiatives across CAD/RMS/Mobile ecosystems.
• Define business and technical requirements, perform system analysis, and develop specifications for system changes.
• Coordinate solution design, validation, and implementation of CAD/RMS updates, workflows, and integrations.
• Ensure alignment between technical solutions and operational needs across agencies.
• Oversee day‑to‑day support operations, including incident management, outage response, and SLA performance.
• Coordinate after‑hours escalation support for high‑priority public safety issues.
• Drive process improvements, service readiness, and operational continuity.
• Manage budget tracking, invoices, statements of work, task orders, and vendor‑related financial activities.
• Coordinate review and approval of deliverables, ensuring compliance with contract and State requirements.
• Support financial reporting and resource allocation across the program.
• Support NIBRS reporting, compliance initiatives, audits, and data quality management.
• Develop dashboards, reports, and executive‑level summaries to support decision‑making.
• Oversee documentation, training materials, and user guidance development.
• Prepare executive briefings, presentations, dashboards, and program communications.
• Coordinate closely with leadership across agencies to ensure alignment and transparency.
• Facilitate meetings, working sessions, and cross‑agency collaboration efforts.
• Lead transition planning efforts including knowledge transfer, documentation, and continuity planning.
• Ensure seamless onboarding/offboarding of personnel and uninterrupted system operations.
• Support long‑term roadmap development and future‑state planning for CAD/RMS services.

• Bachelor’s degree in Information Technology, Computer Science, or related discipline.
• 12+ years of relevant experience in IT program management, systems implementation, or technical consulting.
• 10+ years of specialized experience in public safety technology or related IT domains.
• Demonstrated experience:
  Managing large‑scale, multi‑agency programs;
  Overseeing contractor and vendor performance;
  Delivering complex technical solutions in mission‑critical environments;
  Leading system implementations, reporting, and automation initiatives.
• Must pass Maryland State Police background investigation and fingerprinting.
• Must be available for onsite work and in‑person interviews.
• Hands‑on experience supporting or managing CAD (Computer‑Aided Dispatch) systems; RMS (Records Management Systems);
  Mobile public safety applications;
  Multi‑agency law enforcement environments;
  Technical configuration and reporting; SQL data extraction and analytics;
  System integration and workflow automation;
  Stakeholder coordination and program…