CADRMS Program Manager Public Safety Technology Lead MD

Benefits

• Health insurance

This role is for a CAD/RMS Program Manager who will be responsible for leading program management, technical oversight, and operational execution for a multi-agency public safety technology environment supporting Computer-Aided Dispatch (CAD), Records Management Systems (RMS), Mobile platforms, reporting, integrations, and automation initiatives.

This role provides enterprise-level leadership across six state agencies and multiple contractors/vendors, ensuring continuity of critical public safety operations, effective governance, and delivery of complex system enhancements and modernization efforts. The Program Manager will oversee planning, execution, stakeholder coordination, resource management, and technical solution delivery while maintaining high availability and performance of mission‑critical systems.

Reports to:

Program Leadership / State Program Oversight. Coordinates with:
Maryland State Police leadership, multi-agency stakeholders, contractors, vendors, technical teams, and support operations personnel.

Onsite – Pikesville, MD (Required). Hybrid work may be permitted with approval; onsite presence and in‑person interviews required.

• Program Leadership & Governance
  • Lead program planning, governance, prioritization, and execution for CAD/RMS/Mobile initiatives across multiple state agencies.
  • Oversee program roadmap, deliverables, and performance metrics to ensure alignment with public safety operational needs.
  • Manage risks, issues, dependencies, and program escalations to maintain uninterrupted service delivery.
• Contractor & Vendor Management
  • Direct contractor personnel and vendor activities, including workload prioritization, performance oversight, and accountability.
  • Support hiring activities including candidate evaluation, interviews, onboarding, and staffing alignment.
  • Coordinate vendor deliverables, schedules, and outcomes across multiple contracts and service providers.
• Technical Oversight & Solution Delivery
  • Provide hands‑on technical consulting for CAD/RMS systems, including configuration, reporting, and integration support.
  • Oversee development of SQL‑based reporting, data exports, automation workflows, and reporting web applications.
  • Support system enhancements, integrations, cloud migration, and modernization initiatives across CAD/RMS/Mobile ecosystems.
• Requirements, Analysis & Implementation
  • Define business and technical requirements, perform system analysis, and develop specifications for system changes.
  • Coordinate solution design, validation, and implementation of CAD/RMS updates, workflows, and integrations.
  • Ensure alignment between technical solutions and operational needs across agencies.
• Operations & Support Management
  • Oversee day‑to‑day support operations, including incident management, outage response, and SLA performance.
  • Coordinate after‑hours escalation support for high‑priority public safety issues.
  • Drive process improvements, service readiness, and operational continuity.
• Financial & Contract Oversight
  • Manage budget tracking, invoices, statements of work, task orders, and vendor‑related financial activities.
  • Coordinate review and approval of deliverables, ensuring compliance with contract and State requirements.
  • Support financial reporting and resource allocation across the program.
• Compliance, Reporting & Data Management
  • Support NIBRS reporting, compliance initiatives, audits, and data quality management.
  • Develop dashboards, reports, and executive‑level summaries to support decision‑making.
  • Oversee documentation, training materials, and user guidance development.
• Stakeholder Communication & Executive Engagement
  • Prepare executive briefings, presentations, dashboards, and program communications.
  • Coordinate closely with leadership across agencies to ensure alignment and transparency.
  • Facilitate meetings, working sessions, and cross‑agency collaboration efforts.
• Transition Planning & Knowledge Management
  • Lead transition planning efforts including knowledge transfer, documentation, and continuity planning.
  • Ensure seamless onboarding/offboarding of personnel and uninterrupted system…