Passport Clerk

Overview

The Ada County Clerk’s Office, proudly named one of Idaho’s Best Places to Work multiple years in a row, is driven by a passion for public service and building trust in government. Our culture is rooted in kindness, joy, innovation, transparency, and a focus on what matters most: our customers and each other. If you have both the heart and the drive to serve the public, we’d love to meet you.

The Ada County Clerk’s Office is a great place to work! Within Ada County, there are more than 2000 employees dedicated to enhancing our community’s quality of life. Within the Clerk’s Office there about 200 employees and this is an exciting opportunity to join a team that’s making a real impact every day.

We offer a competitive Total Rewards package that adds approximately 40% to your base salary, including:

• Comprehensive medical, dental, and vision coverage
• Generous vacation and sick leave starting day one
• 11 paid holidays each year
• One of the nation’s top state retirement systems (11.96% employer contribution)
• 457(b) plan with up to 3% county match, plus a 401(k)
• Paid parental leave, life insurance, and wellness programs
• Ongoing training opportunities

The Ada County Clerk’s Office serves the community through five divisions:
Court Clerks, Recorders, Auditors, Elections, and Community Programs
. If you have ever voted, filed court documents, obtained a marriage license, applied for rental assistance or researched how your property tax dollars are spent, you’ve experienced our work firsthand. We do our best each and every day to make sure Ada County citizens have a smooth and efficient experience with our office. Learn more about Ada County Clerk's Office by visiting our website simply by searching for Ada County Clerk's Office.

A letter of interest and an updated resume must be submitted with your application to be considered for any Clerk’s Office positions.

Performs a wide variety of customer service and clerical functions to index, process, issue, preserve, and retrieve records including applications. Primary tasks include working with the public, providing instruction on recording procedures, record-keeping and data entry, cashiering work, document verification, and research. The position requires strong interpersonal and customer service skills with a high degree of accuracy and attention to detail.

Recording clerks are assigned one or more specific service areas, each with varying levels of complexity and skill requirements. This position includes Passports.

The employee works under general supervision and must exercise judgment in the application of prescribed procedures and methods to routine matters. The work requires broad working knowledge of the Passport application procedures system in order to perform the more complex functions of the job to be able to accomplish the clerical work of the office independently.

• Acts as front-facing contact for public, greeting persons and accepting and processing passport applications in accordance with training and instruction;
• Ensures customers submit completed applications;
• Verifies submitted documents for passport applications;
• Photographs customers for passports;

• Provides general information in response to public or official queries;
• Will act as a backup to other recording clerk service areas when needed;

• Assists with trouble-shooting and testing of technology related to recording functions;

• Performs related functions as required.

• Must have a high school diploma or equivalent;
• One year of related clerical office experience required;
• Good knowledge of English grammar, spelling and punctuation;
• Good knowledge of business math;
• Good knowledge of general office equipment and filing systems;
• Skill in operating a personal computer and Microsoft Office programs;
  Ability to utilize mapping and recording software;

• Ability to understand and follow verbal and written directions;

• Ability to plan, gather, and organize records and related data;
• Ability to communicate effectively in verbal and written form;
• Ability to…