Office Specialist

Review requests to determine if customers are eligible to receive certificates. This may require researching a variety of sources to resolve problems including:

• Comparing signatures on identification to signatures on request forms to determine if the person who signed is the same person on the .
• Searching Bureau certificate information and certificates from other jurisdictions to establish proof of relationship

Conduct searches for certificates and orders on Bureau computer systems. Carefully compare the information provided by the customer to the information in the system and investigate discrepancies before the product goes out to the customer.

Print and seal certified copies of requested certificates and attachments, match them with the proper receipt and ensure they are mailed to the correct address provided by the requestor.

Be able to file and retrieve physical and scanned order information

Facilitate transfer of requests for Apostille to the Idaho Secretary of State

MAIL AND PAYMENT PROCESSING

Determines correspondence distribution action, sorts, counts, and delivers to appropriate area.

Determines if monetary instruments received are adequate for deposit.

Input's payment data on computerized system and ensures its accuracy.

Balancing materials are turned in at the end of your shift, ready for balancing the next day.

Searches computer indexes to locate records and customer orders.

Scans paper documents and verifies that scanned documents are clear and legible. Makes copies of paperwork and distributes as needed.