Dispatcher​/Service Admin

Job Details

Job Title:

Dispatcher / Service Admin

Job Location:

Western Heating and Cooling – Boise,

Department:
Commercial HVAC Service

Reports to:

Commercial HVAC Service Manager

Position Type:
Full Time (with some overtime, possibility of on‑call evening and weekends)

Compensation:
Starting at $20 hr – DOE and performance incentives

Location:

4980 Bradley Street Boise

• Daily Dispatch Support:
  Assist the Lead Commercial Dispatcher with scheduling, ensuring technicians and clients are properly prepared, supporting efficient routing, coordinating handoffs, and taking full ownership of the board when the lead is unavailable.
• Service Administration:
  Complete backend tasks such as invoicing, work‑order processing, service agreement creation & management, permit requests, and other administrative functions necessary for department operation.
• Client Service:
  Serve as a professional point of contact for new and existing clients, gathering job details, setting expectations, maintaining relationships, and ensuring service‑agreement benefits are delivered.
• Technician Accountability:
  Monitor that technicians adhere to company policies, document issues, and escalates concerns to the Commercial HVAC Service Manager.
• Team
  
  Collaboration:
  
  Work closely with technicians, leads, and other office personnel on collaborative matters.
• Continued
  
  Education:
  
  Stay updated on industry best practices and participate in training sessions to enhance skills and knowledge.

• 401(k) and 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
  
  Paid time off
• Retirement plan
• Tuition reimbursement

• High school diploma and/or equivalent.
• Minimum 6 months of experience as a dispatcher preferred.
• Strong time management skills and ability to work independently or in a team.
• Excellent verbal and written communication skills.
• Professional and customer‑service oriented, able to maintain professionalism under stress.
• Strong analytical and problem‑solving skills; decision‑making capability.
• Hard‑working, self‑started with a positive attitude and respectful.

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