Senior Administrative Assistant

Job Description

The Workplace Experience Ambassador 3 (General Office Support Specialist) provides comprehensive administrative and operational support across shipping and receiving, conference and meeting services, and general office functions. This client-facing role works across a multi-building campus in Boise, Idaho, and focuses on delivering a seamless workplace experience through exceptional customer service, attention to detail, and reliable day-to-day support. The position operates on a Monday through Friday day shift schedule and is a contract role through the end of the year, with potential extension.

Responsibilities

+ Provide administrative and operational support for shipping and receiving, conference services, and general office functions across multiple campus buildings.

+ Prepare and distribute accurate receiving documentation for incoming shipments.

+ Process outgoing shipments, ensuring proper handling, packaging, labeling, and documentation in accordance with shipping procedures.

+ Maintain clean, safe, and organized shipping and receiving work areas, and operate equipment safely and responsibly.

+ Set up, reset, and maintain meeting and event spaces, including arranging tables, chairs, whiteboards, and other room furnishings.

+ Ensure all meeting and conference rooms are clean, stocked, and fully ready at least one hour prior to scheduled use.

+ Respond promptly and professionally to meeting and event setup requests, providing high-quality customer service to internal and external stakeholders.

+ Monitor meeting room and office inventory, and recommend repair or replacement of furniture, equipment, and supplies as needed.

+ Coordinate with audiovisual, catering, security, janitorial, and facilities teams to support meetings, events, and day-to-day operations.

+ Conduct basic visual checks of room technology and equipment, and promptly report issues or malfunctions through appropriate channels.

+ Serve as a welcoming point of contact for employees, visitors, and vendors, providing a professional and friendly front-of-house experience.

+ Manage reception duties, including greeting guests, issuing directions, and responding to phone and email inquiries in a timely manner.

+ Handle incoming and outgoing packages, including shipment labeling and coordination with shipping carriers.

+ Maintain organized, well-stocked office spaces by monitoring and replenishing office supplies and shared resources.

+ Escalate building service issues related to janitorial services, mailroom operations, copiers, and other facility concerns using work order systems.

+ Provide general administrative and directional support to employees and visitors, including basic office administration and front desk assistance.

+ Support workplace initiatives and programs designed to enhance the overall workplace experience and maintain professional service standards.

+ Adhere to safety procedures and guidelines to ensure zero safety incidents related to material handling.

+ Meet key performance indicators, including timely processing of shipments and deliveries, readiness of meeting rooms, and high customer satisfaction ratings.

Essential Skills

+ High school diploma or equivalent.

+ Strong customer service skills with the ability to interact professionally with employees, visitors, and vendors.

+ Clear and effective verbal and written communication skills.

+ Basic proficiency in Microsoft Office applications, including Outlook, Word, and Excel.

+ Computer literacy and comfort working with office technology and systems.

+ Strong attention to detail and organizational skills to manage multiple tasks and priorities.

+ Ability to work independently with minimal supervision while maintaining high service standards.

+ Knowledge of shipping procedures and documentation for incoming and outgoing shipments.

+

Experience with meeting and event setup, including room configuration and reset.

+ Familiarity with work order systems such as Corrigo or similar platforms for reporting and tracking facility-related issues.

+ Ability to lift up to 25 pounds, with assistance provided for heavier items.

+ Ability to stand and walk for prolonged periods as part…