Workplace Experience Ambassador

Workplace Experience Ambassador 3

The Workplace Experience Ambassador 3 (General Office Support Specialist) provides comprehensive administrative and operational support across shipping and receiving, conference and meeting services, and general office functions. This client-facing role works across a multi-building campus in Boise, Idaho, and focuses on delivering a seamless workplace experience through exceptional customer service, attention to detail, and reliable day-to-day support. The position operates on a Monday through Friday day shift schedule and is a contract role through the end of the year, with potential extension.

Responsibilities

• Provide administrative and operational support for shipping and receiving, conference services, and general office functions across multiple campus buildings.
• Prepare and distribute accurate receiving documentation for incoming shipments.
• Process outgoing shipments, ensuring proper handling, packaging, labeling, and documentation in accordance with shipping procedures.
• Maintain clean, safe, and organized shipping and receiving work areas, and operate equipment safely and responsibly.
• Set up, reset, and maintain meeting and event spaces, including arranging tables, chairs, whiteboards, and other room furnishings.
• Ensure all meeting and conference rooms are clean, stocked, and fully ready at least one hour prior to scheduled use.
• Respond promptly and professionally to meeting and event setup requests, providing high-quality customer service to internal and external stakeholders.
• Monitor meeting room and office inventory, and recommend repair or replacement of furniture, equipment, and supplies as needed.
• Coordinate with audiovisual, catering, security, janitorial, and facilities teams to support meetings, events, and day-to-day operations.
• Conduct basic visual checks of room technology and equipment, and promptly report issues or malfunctions through appropriate channels.
• Serve as a welcoming point of contact for employees, visitors, and vendors, providing a professional and friendly front-of-house experience.
• Manage reception duties, including greeting guests, issuing directions, and responding to phone and email inquiries in a timely manner.
• Handle incoming and outgoing packages, including shipment labeling and coordination with shipping carriers.
• Maintain organized, well-stocked office spaces by monitoring and replenishing office supplies and shared resources.
• Escalate building service issues related to janitorial services, mailroom operations, copiers, and other facility concerns using work order systems.
• Provide general administrative and directional support to employees and visitors, including basic office administration and front desk assistance.
• Support workplace initiatives and programs designed to enhance the overall workplace experience and maintain professional service standards.
• Adhere to safety procedures and guidelines to ensure zero safety incidents related to material handling.
• Meet key performance indicators, including timely processing of shipments and deliveries, readiness of meeting rooms, and high customer satisfaction ratings.

Essential Skills

• High school diploma or equivalent.
• Strong customer service skills with the ability to interact professionally with employees, visitors, and vendors.
• Clear and effective verbal and written communication skills.
• Basic proficiency in Microsoft Office applications, including Outlook, Word, and Excel.
• Computer literacy and comfort working with office technology and systems.
• Strong attention to detail and organizational skills to manage multiple tasks and priorities.
• Ability to work independently with minimal supervision while maintaining high service standards.
• Knowledge of shipping procedures and documentation for incoming and outgoing shipments.
• Experience with meeting and event setup, including room configuration and reset.
• Familiarity with work order systems such as Corrigo or similar platforms for reporting and tracking facility-related issues.
• Ability to lift up to 25 pounds, with assistance provided for heavier items.
• Ability to stand and walk for prolonged periods as part of daily responsibilities.
• Manual dexterity for handling packages, equipment, and office supplies.
• Ability to visually inspect shipments, meeting rooms, and office conditions to ensure quality and readiness.

Additional Skills & Qualifications

• Experience in office administration, front desk operations, or administrative support roles.
• Demonstrated experience in a client-facing or hospitality-focused environment.
• Experience working within a campus environment or across multiple buildings.
• Ability to collaborate effectively with cross-functional teams such as AV, catering, security, janitorial, and facilities.
• Strong problem-solving skills with the ability to escalate issues appropriately and follow through to resolution.
• Comfort working in a contract role with potential for extension based on performance and business needs.

Work Environment

The role is based in an office campus…