Administrative Assistant; PRN

Administrative Assistant (PRN)

Location:

Ashwood - Boise by Northpoint (Adult outpatient)

Reports to:

Program Director

Schedule:

As needed Monday-Friday

Compensation: $19-21/hour

As a key member of the Northpoint team, the Administrative Assistant is responsible for handling patient‑facing duties as well as general office management tasks. This person will ensure the proper reception of all patients, clients, and visitors into the facility, greet all incoming patients, visitors, and staff with a friendly, smiling face and a helping hand. The Administrator will work closely with the expanded team to ensure facility day‑to‑day operations are running appropriately.

The ideal candidate has excellent communication and multitasking skills, problem‑solving skills, a positive attitude, and a strong work ethic.

• Coordinate office management schedules, coverage, and team needs
• Client and staff Telehealth liaison
• Responsible for the completion and collection of all necessary intake paperwork and documentation
• Track patient information and statistics in support of The Joint Commission requirements
• Assist leadership in developing data tracking processes and trainings needed to improve the team
• Track facility maintenance needs
• Complete inventory ordering for designated facility
• Schedule and complete fire drills, egress testing, safety committee meetings, and infection control meetings
• Responsible for environmental cleanliness, organization, and presentation
• Reception duties; scheduling of clients, answering telephone, customer service needs, follow‑up calls, track attendance, send out appointment reminder alerts, assist in Medicaid transportation, and process incoming mail
• Coordinate client UA results with multidisciplinary team
• Maintain lobby environment to promote a warm and welcoming surroundings, including seasonal décor
• Ensure a safe and secure lobby environment for employees, clients, guardians, and visitors
• Facilitate client arrival and departure from programming
• Schedule, organize, and manage Joint Commission and facility compliance needs
• Screen and monitor visitors and connect them with the appropriate staff member
• Display initiative by identifying problems and making recommendations to solve them
• Answer inquiries and obtain information for general public, clients, visitors and staff in an expedient, professional and courteous manner
• Manage and provide training to incoming and current reception and clinical staff for front desk duties
• Liaise with facility vendors including cleaning, maintenance, and transportation services
• Organize, maintain, and create client orientation packets
• Work collaboratively with management positions in creating and identifying efficiencies within the facility
• Plan in‑house activities such as parties, celebrations and trainings
• Adhere to all company policies and procedures
• Maintain confidentiality in accordance with 42 CFR Part 2 and all other established policies, procedures, and standards of care
• Perform other related duties and special projects as assigned

• Must be at least twenty‑one (21) years of age
• Excellent communication and time‑management skills
• Strong telephone and office etiquette
• Knowledge of Microsoft Office Suite, data entry software and other office related computer software
• Ability to perform duties with minimal supervision
• Action‑oriented with the ability to adapt to change, work independently, prioritize tasks, and drive to finish

• Excellent critical thinking skills
• Excellent organizational abilities
• Exceptional written and oral communication skills
• Comfortable analyzing information and dealing with complexity
• Quickly and effectively identify and resolve problematic situations
• Able to handle confidential material in a reliable manner
• Ability to perform several tasks concurrently with ease and professionalism
• Ability to effectively prioritize workload in a fast‑paced environment
• Strong attention to detail and accuracy
• Proficiency with Microsoft Office Suite

Employees with potential access to protected health information must comply with all procedures and guidelines governed by HIPAA.

Northpoint is an Equal Opportunity Employer. Northpoint is an at‑will employer. Employment may be terminated at any time by the employee or employer with or without notice.