Records and Information Technician II

The City of Boise’s Planning and Development Services (PDS) Department is looking for a detail-oriented, service-minded Records and Information Technician II to help manage and provide access to important department records and information. This role serves as a key resource for both the public and City staff, processing public records requests, researching and retrieving information, maintaining digital and physical records, and helping customers navigate available resources.

The ideal candidate is organized, dependable and comfortable balancing detailed records work with frequent customer interaction. Records management or document imaging experience is valuable, but equally important are strong customer service, communication and teamwork skills and the ability to learn new systems and processes. This is a great opportunity for someone who enjoys helping others, working collaboratively and keeping information accurate, organized and accessible.

To ensure internal equity and alignment with the approved budget for this position, offers are made within the posted hiring range. Although the hiring range is fixed, employees receive an exceptional benefits and total rewards package that enhances the overall value of employment with the City of Boise.

• High school diploma or equivalent
• Two years of progressively responsible records management experience.

• Valid state-issued driver's license.

Applicants must be able to pass:

• City of Boise background check processes which includes a criminal history check and reference checks in accordance with the City of Boise Hiring Process Regulation
• Driving Record Check

The benefits are real and among the best in the Treasure Valley:

• Zero-cost premium medical coverage for you and your family (an estimated $10,000 - 20,000 value)
• PERSI retirement (11.96% Employer Contribution) plus employer-matched 401(k)/457b
• 10 hours vacation/month (grows with tenure), 12 paid holidays, and 8 hours sick leave/month
• 10 weeks paid parental leave
• $500 annual wellbeing incentive
• Tuition reimbursement and free local bus pass
• Basic life and long-term disability insurance at no cost

Disclaimer: This job posting may close earlier than the listed closing date. If this occurs, a minimum of 24 hours’ notice will be provided prior to closing.

Applications received for this recruitment may be used to fill similar vacancies within the City of Boise as they occur.

Handles moderately complex issues and problems and refers more complex issues to higher-level staff. Is capable of performing all duties of a Records and Information Technician I and may provide team support and training, as needed.

Provides first point-of-contact support for public records requests. Monitors, reviews and analyzes public information requests and processes them according to the Idaho Public Records Act. Coordinates with the city clerk and legal staff on complex requests. Conducts special projects as required.

Catalogs, scans and indexes all types of departmental documents. Performs quality checks and indexing of files and ensures they are imaged and indexed correctly into the city’s document imaging system.

Instructs the general public on the use of PDS Online website and other research tools. Provides support to the department to ensure staff is able to locate and utilize cataloged information. Provides customer service to citizens visiting City Hall looking for records. Works with other city departments to determine the location of records.

Maintains all PDS records including paper documents, digital information and microfiche databases. Works within the records management operations, including facilitating the retrieval, filing and storage of information.

Performs other duties as assigned. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this position at any time.

• Records management theories and principles
• Legal requirements and techniques
• Retention scheduling, archiving, storage, public…