Administrative Assistant III - HR

The City of Boise Human Resources Department is seeking an organized, adaptable and customer-focused Administrative Assistant III to serve as a central point of contact for employees, candidates and community members. This highly visible role is at the heart of HR’s day-to-day operations, connecting people with the information and support they need while keeping a wide range of processes moving behind the scenes.

The ideal candidate thrives in a busy environment with frequent interruptions, shifting priorities and a high volume of in-person, phone and email interactions. They are skilled at balancing competing demands, staying organized and accurate, and providing a helpful, professional experience at every touchpoint. In addition to front-line customer service, this position supports a variety of important HR programs, records and administrative functions.

This position works under general supervision.

To ensure internal equity and alignment with the approved budget for this position, offers are made within the posted hiring range. Although the hiring range is fixed, employees receive an exceptional benefits and total rewards package that enhances the overall value of employment with the City of Boise.

• High school diploma or equivalent
• Four years of experience in a public service reception and clerical support position representing a program with governing guidelines, providing front-line customer service combined with clerical responsibility for processes and systems.

• Valid state-issued driver's license.

Applicants must be able to pass:

• City of Boise background check processes which includes a criminal history check and reference checks in accordance with the City of Boise Hiring Process Regulation
• Driving Record Check
• Criminal Justice Information System background check (CJIS)

Why the City of Boise?

The benefits are real and among the best in the Treasure Valley:

• Zero-cost premium medical coverage for you and your family (an estimated $10,000 - 20,000 value)
• PERSI retirement (11.96% Employer Contribution) plus employer-matched 401(k)/457b
• 10 hours vacation/month (grows with tenure), 12 paid holidays, and 8 hours sick leave/month
• 10 weeks paid parental leave
• $500 annual wellbeing incentive
• Tuition reimbursement and free local bus pass
• Basic life and long-term disability insurance at no cost

Disclaimer: This job posting may close earlier than the listed closing date. If this occurs, a minimum of 24 hours’ notice will be provided prior to closing. Applications received for this recruitment may be used to fill similar vacancies within the City of Boise as they occur.

Handles complex issues and problems and refers only the most complex issues to higher-level staff. Is capable of performing all duties of an Administrative Assistant I and II.

Acts as the first point of contact for external and internal visitors to the department, including greeting them, determining what assistance is needed and directing them to the appropriate resource. Answers telephone calls and responds to questions of both a non-routine and routine nature regarding city services, governing regulations and procedures or directs calls to the appropriate personnel or department. Monitors, responds and routes requests received in multiple email inboxes.

Collects background information, researches issues and responds to employee and citizen questions by phone or written document. Routinely handles information of a sensitive or confidential nature. Responds to requests for verification of employment, requests earnings data from payroll and provides results to the lender. Provides reception coverage for other departments as needed.

Provides general administrative support to department staff for consistent office operations. Serves as a central information point within the department to promote and maintain effective communications. Administers a citywide service award program. Oversees the administration of the citywide DOT and non-DOT drug and alcohol testing program, solving issues and problems relating to the program. Coordinates the routing,…