Organization Effectiveness Lead

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With over 10 million sales interactions annually, Humana understands that while great products are important, it’s the quality of our service that truly defines us. We know that when our members and prospects have delightful and memorable experiences, it strengthens their connection with us and enables us to put their Health First. After all, a health services company that has multiple ways to improve the lives of its customers is uniquely positioned to put those customers at the center of everything it does.

Humana’s Market Point organization is seeking an Organization Effectiveness Lead to join the Market Point Training Team. As the Organization Effectiveness Lead, you will be a strategic partner and subject‑matter expert who drives initiatives designed to enhance overall organizational performance. This role combines advanced project management capabilities, exceptional presentation skills, and meticulous meeting planning to support senior leadership in decision‑making and change management.

The ideal candidate will be adept at developing executive‑level pitch decks, overseeing cross‑functional projects, and ensuring seamless execution of high‑impact meetings and events (including put‑together run‑of‑show agendas).

• Collaborate with senior leadership to translate strategic objectives into compelling, data‑driven presentations and pitch decks

• Leverage advanced skills in PowerPoint (or similar tools) to create visually engaging, brand‑aligned slides that articulate complex concepts succinctly

• Design and iterate on multiple deck versions, incorporating stakeholder feedback while maintaining consistency in messaging and tone

• Ensure all materials are polished to an executive standard (including slide decks for board meetings, investor pitches, and leadership off‑sites)

• Lead and/or oversee end‑to‑end project life cycles for organizational effectiveness initiatives (e.g., process redesign, culture transformation, talent assessments)

• Develop comprehensive project plans, including scope, timelines, milestones, risk assessments, resource allocation, and budgets

• Coordinate with cross‑functional teams (HR, IT, Finance, Marketing, Operations) to ensure alignment and accountability

• Track and report on project status, identify roadblocks, and proactively recommend solutions to keep projects on schedule and within budget

• Maintain project documentation (charters, status reports, change logs, post‑implementation reviews) in a centralized repository

• Manage end‑to‑end logistics for high‑profile meetings, workshops, and events (e.g., executive off‑sites, leadership retreats, town halls, governance forums)

• Develop detailed run‑of‑show documents that outline timing, speaker transitions, content flow, technology requirements, and contingency plans

• Coordinate with internal stakeholders and external vendors (A/V teams, catering, facilities) to ensure flawless execution

• Conduct rehearsals with presenters to confirm technical setup, timing, and content alignment

• Provide on‑site (or virtual) support during events to troubleshoot issues and keep sessions on schedule

• Partner with business leaders to diagnose organizational “pain points” (e.g., workflow bottlenecks, communication gaps, role ambiguity)

• Conduct qualitative and quantitative analyses (interviews, focus groups, surveys, process mapping) to identify root causes

• Develop recommendations, implementation plans, and change management strategies to optimize organizational structures and processes

• Monitor and evaluate the impact of implemented changes, leveraging performance metrics and feedback loops

• Serve as a trusted advisor to senior executives, department heads, and cross‑functional project teams

• Facilitate workshops, training sessions, and “lunch & learn” forums on topics such as process optimization, change readiness, and best practices in organizational effectiveness

• Craft clear, concise…