Director, Underwriting

Overview

Frontdoor and its family of brands are on a mission to make life easier for every homeowner through innovative technology and quality customer service. With over 55 years of experience, we are the leading provider of home warranties in the United States, handling approximately 3.8 million service requests for more than 2.1 million members through a network of approximately 17,000 qualified and independent service contractors.

We also offer new home builder warranty solutions, which deliver value to both builders and homeowners through a suite of builder warranty products and support services.

Our customizable home warranties are annual service plan agreements that cover the repair or replacement for breakdowns due to normal wear and tear of major components. We cover up to 29 home systems and appliances, including electrical, plumbing, HVAC systems, water heaters, refrigerators, dishwashers and ranges/ovens/cooktops, as well as optional coverages for pools, spas and pumps. Our home warranties provide peace of mind, budget protection, convenience, repair expertise and service guarantee.

Our non-warranty services provide homeowners greater value through replacement and upgrade programs, as well as other home maintenance offerings.

Our 2-10 new home builder warranty solutions offer flexible builder‑backed and insurance‑backed warranty options covering workmanship, home distribution systems and structural components.

Frontdoor family of brands include American Home Shield, HSA, One Guard, Landmark and 2-10 HBW brands. For more information about Frontdoor, Inc., please visit

Summary: (Virtual/Remote Role) The Director of Underwriting is a senior people leader responsible for the end‑to‑end risk, eligibility, and contract integrity of the New Home warranty portfolio. This role oversees Builder Underwriting, Enrollment Underwriting, and Contract Management, ensuring disciplined risk selection while supporting scalable growth and an exceptional builder experience. The ideal leader demonstrates exceptional organizational skills and a strong work ethic, excelling at team management in collaborative settings.

This leader works closely with Sales, Legal, Claims, Engineering, Actuarial, Product, and Finance to ensure underwriting decisions are aligned with business strategies, regulatory standards, and long‑term portfolio performance.

• Set and own underwriting strategy across builder and home enrollment, balancing growth, risk, and retention of our insurance‑backed products.
• Establish, maintain, and evolve underwriting guidelines, eligibility standards, and exception frameworks in partnership with Risk, Legal, and Actuarial.
• Actively participate in underwriting exception, risk, or review committees, providing executive‑level judgment on complex or non‑standard submissions.
• Monitor portfolio performance, underwriting trends, builder concentration, and emerging risks; translate insights into actionable policy or process changes.
• Lead the Builder Underwriting team responsible for evaluating builder applicants, including financial strength, operational capability, construction practices, geographic risk, and historical performance.
• Ensure consistent, defensible builder approval and renewal decisions that align with underwriting guidelines and enterprise risk tolerance.
• Partner with Sales to provide clear guidance on builder eligibility, program fit, and contract considerations—without compromising underwriting discipline.
• Drive continuous improvement in builder onboarding timelines, transparency, and decision quality.
• Lead Enrollment Underwriting, responsible for reviewing and processing enrolled homes to ensure compliance with program rules, documentation standards, and state‑specific requirements.
• Establish controls and quality checks that minimize downstream claims risk, rework, and enrollment defects.
• Align enrollment underwriting processes with Sales, Customer Success, and Warranty Administration to support scalable volume growth and a friction‑light builder experience.
• Build and lead a Contract Management function serving as the key point of accountability for builder contracts across…