Senior Product Manager

Are you looking for a role in a company that's solving one of the greatest challenges of our lifetime? Ophelia helps people end their opioid use and restore their quality of life with respect for their time and dignity. Our mission is to make evidence‑based treatments for opioid use disorder (OUD) accessible to everyone, and we’re looking to bring more people onto our team to help us achieve it.

Ophelia is a venture‑backed, healthcare startup that helps individuals with OUD by providing FDA‑approved medication and clinical care through a telehealth platform. Our approach is discreet, convenient, and affordable. We’ve been successfully operating in 14 states for almost four years and are excited to continue our growth. We are a team of physicians, scientists, entrepreneurs, researchers, and White House advisors, backed by leading technology and healthcare investors working to re‑imagine and re‑build OUD treatment in America.

As a Senior Product Manager
, you will create industry‑leading digital products that prove telehealth to be the best way to treat opioid use disorder. You will shape our product strategy, align stakeholders, and ship valuable digital products. You will lead one of our product teams and work cross‑functionally with patients, clinicians, operators, marketers, billers, and more. Together, you will facilitate collaboration to identify problems and explore solutions iteratively.

You will solicit great product concepts, collaborate with engineering, product design, and other areas, prioritize work, and communicate effectively to ensure timely and reliable delivery of projects. Ultimately, you will ensure a delightful, people‑centered user experience, compliant with industry standards, that meets customer needs and achieves Ophelia’s goals.

We have built a portfolio of bespoke patient and clinical applications, bespoke billing and clinical data services, and commercial integrations, all of which have been core to achieving our goals. Looking forward, our technology roadmap is rich with innovative opportunities across paid‑digital, B2B, and peer‑led growth, new clinical services, AI for clinicians and Care Coordinators, and more.

Our technology team is small but mighty and works closely across software engineering, product design, and data. We use an agile approach rooted in the principles of the Agile Manifesto, with a robust design system well integrated across our team and products. Our product suite includes a custom‑built EMR platform for our clinical organization and a patient portal, alongside numerous interaction modes (including text messaging, video conferencing, and third‑party software) in our complete product system.

In this fully remote role, you will report to our Chief Technology Officer and be a peer to a Principal Product Manager. You may not have experience in this treatment area, but ideally, you’ll have knowledge of the healthcare space, including understanding health outcomes and benchmarks, systems, and regulatory compliance (HIPAA).

Responsibilities:

• Own, develop, and implement a digital product strategy for your squad, co‑leading a product team alongside engineering and product design to deliver value and learn from experiments; we use a triadic leadership model. Translate business goals into product strategy and track associated metrics to determine success.
• Develop strong relationships with stakeholders ranging from executives to individual contributors.
• Study and share outcomes and learnings. Push forward with experiments and use appropriate statistical rigor.
• Work across the business to solicit great product concepts, collaborate with engineering, product design, and other areas, prioritize work, and communicate around the work. Ensure timely and reliable delivery of those projects.
• Champion and develop the product roadmap
  , capturing high‑level concepts and improvements into the future. Share it broadly.
• Ensure people‑centered focus through excellent user experience to meet customer needs through user research, feedback, data, and continuous improvement.
• Stay current with industry trends, emerging technologies, and best practices to drive…