Lead Customer Success Manager

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Lead Customer Success Manager based in United States.

This role offers the opportunity to become a strategic partner for enterprise customers by helping them maximize the value of an innovative AI-powered revenue platform. You will manage complex customer relationships, drive adoption, and deliver measurable business outcomes across large-scale accounts. The position requires a customer-focused leader who can translate business objectives into actionable success strategies. You will collaborate closely with sales, product, marketing, and operations teams to influence customer growth and long-term retention.

The ideal candidate will combine consultative expertise, analytical thinking, and strong relationship-building skills. This is a high-impact opportunity to shape customer experiences, expand enterprise partnerships, and contribute to the growth of a fast-moving technology environment.

The Lead Customer Success Manager will serve as a trusted advisor to enterprise customers, ensuring successful adoption, retention, and expansion. This role focuses on building strategic relationships, driving business value, and coordinating cross-functional initiatives that strengthen customer outcomes.

• Develop and execute strategic customer success plans aligned with business objectives, adoption goals, and measurable ROI outcomes.
• Own the complete customer lifecycle, including onboarding, adoption, engagement, renewal planning, and expansion opportunities.
• Manage a large enterprise customer portfolio with complex stakeholders, ensuring high satisfaction and long-term partnership success.
• Identify adoption milestones, monitor customer health indicators, and use data-driven insights to improve engagement and business impact.
• Partner with Sales, Services, Product, Engineering, Marketing, and Operations teams to deliver continuous customer value.
• Build relationships with executive sponsors and develop internal champions to expand product adoption within customer organizations.
• Support renewal and growth strategies by collaborating with sales and revenue teams on account planning.
• Advocate for customer needs by providing feedback and insights that influence product improvements and future roadmap decisions.
• Create customer advocacy materials, including case studies, references, and success stories.
• Proactively identify risks, develop mitigation strategies, and adjust customer success approaches based on evolving business needs.

The ideal candidate brings extensive experience managing enterprise SaaS customers, strong business acumen, and the ability to influence senior stakeholders through strategic guidance and data-driven insights.

• 7–10+ years of experience in Customer Success, Account Management, Consulting, or a related customer-facing role within a SaaS, technology, agency, or consulting environment.
• Proven experience managing enterprise accounts with significant revenue responsibility, complex implementations, and multiple stakeholders.
• Strong understanding of Sales, Marketing, and Revenue Operations processes and workflows.
• Demonstrated success driving customer engagement, renewals, expansion, and measurable business outcomes.
• Experience using CRM platforms such as Salesforce, AI-driven sales tools, and analytics solutions is preferred.
• Strong consultative approach with the ability to align technology solutions with customer business goals.
• Excellent analytical storytelling skills, with the ability to translate data into meaningful insights and executive-level recommendations.
• Ability to manage multiple complex accounts, prioritize effectively, and deliver results in a fast-paced environment.
• Strong communication, relationship-building, and stakeholder management skills.
• Ability to anticipate challenges, proactively solve problems, and adapt strategies when priorities change.
• Willingness to travel approximately 15% for customer meetings, business reviews, and strategic engagements.

• Competitive compensation package, including potential commissions or bonus programs based on performance.
• Equity opportunities for eligible employees.
• Comprehensive employee benefits package.
• Opportunity to work with innovative AI-powered technology shaping the future of revenue teams.
• Remote-friendly work environment with collaboration across a growing technology organization.
• Professional growth opportunities within a high-impact customer success team.
• Chance to influence product strategy through direct customer insights and feedback.