Program Manager

Valeris is a life sciences commercialization partner that provides comprehensive solutions across the healthcare value chain. We help life sciences companies improve the patient experience and gain access to critical medications.

As a Program Manager, you will lead a team that delivers exceptional patient support and work with our clients to optimize program impact.

• Understand client objectives and incorporate them into program service goals.
• Ensure that Pharma Cord executes program services in compliance with contracted service level agreements.
• Manage client service request queue, both completed and in progress.
• Implement and manage client‑specific business rules.
• Identify opportunities for program improvements in scope, service, and delivery efficiency.
• Evaluate data and provide actionable insights that advance the program consistent with client objectives.
• Monitor and provide weekly updates on items impacting program financial forecast.
• Prepare activity summary for client monthly invoice development and review.

• Identify talent for open positions and develop internal candidates for promotion.
• Partner with HR to ensure staffing levels are maintained.
• Develop a steady pipeline of candidates in collaboration with HR.
• Drive training, development, and retention of the team.

• Prepare, review, and analyze client‑specific operational results.
• Lead preparation of client business review meetings with operational metrics and data insights.
• Act as point of contact for program/operational queries and issue resolution.
• Ensure adherence to client work instructions for adverse event and product complaint reporting.
• Perform additional duties as assigned.

• 5+ years of experience in the healthcare industry.
• Bachelor’s degree strongly preferred;
  Master’s degree preferred.
• Previous personnel or team management experience required; experience managing managers is a plus.
• Knowledge of the specialty drug product marketplace, health insurance claims processing, and product commercialization is a plus.
• Prior experience leading customer service teams is a plus.

• Regular requirement to talk or hear; frequent requirement to sit for long periods, type, handle, and reach with hands and arms; preferred typing speed of at least 35 words per minute with 97% accuracy.
• Minimal flexibility for travel as needed.
• Professional office environment with standard office equipment such as computers, phones, and photocopiers.

• Medical, dental, and vision plans, including HSA‑ and FSA‑eligible options, with Valeris contributing toward premium costs.
• Telehealth and Employee Assistance Program (EAP) services.
• Company match on Health Savings Account contributions.
• Free basic life and AD&D coverage equal to your annual earnings, with a minimum of $50,000 and a maximum of $300,000.
• Company‑paid short‑term disability coverage with the option to purchase long‑term disability.
• 401(k) retirement savings plan with 100% match on first 5% contributed, with immediate vesting.
• Paid time off (PTO) and sick leave.
• Nine paid holidays plus two floating holidays.
• Opportunities for advancement and a supportive professional growth environment.
• A challenging, stimulating work environment encouraging new ideas.
• Inclusive workplace promoting diversity and belonging.
• A mission‑driven culture where your work makes a meaningful impact.

Any offer of employment is contingent upon the successful completion of a background check and, where applicable, a drug screen in accordance with company standards. This job description is not an exhaustive list of duties, responsibilities, or activities associated with the position. Responsibilities may be modified at any time, with or without notice.

At Valeris, we celebrate difference, support it, and thrive on it for the benefit of our employees, products, and community. Valeris is proud to be an equal opportunity employer.