Product Manager - Billing and Payments Platform

Quick Summary

Own the platform that powers Kin's policy admin, billing, and payments. You'll set multi-year strategy, lead complex discovery, and shape API standards. 7+ years in software PM required.

Kin makes life simpler, more affordable, and better for homeowners — especially in the places where climate risks, rising costs, and outdated systems make it harder. We start with smarter homeowners insurance and expand to everything homeowners need to thrive.

Using data, technology, and thoughtful human support, we’re building products that are clear, fair, and help homeowners feel confident — so homeowners aren’t left behind when they need help most.

Founded in 2016, Kin is a remote-first employer with Kinfolk across more than 35 states. We serve customers in 14 states (and counting). Our disciplined growth, strong customer satisfaction, and focus on long‑term sustainability fosters outstanding growth, attracts marquee investors, and earns recognition and accolades, including:

• Built In Chicago's Best Places to Work, Midsize Companies )

• Forbes' America's Best Startup Employers (2026)

• Inc. 5000 Fastest-Growing Private Companies

• Forbes’ Fintech 50 )

• Great Places to Work Certified (May 2024-May 2027)

Most importantly, we’re building Kin to be a place where people do meaningful work with real impact — for our customers, our communities, and each other. We're excited to tell you more about how you can contribute to our rapid growth, strong unit economics, profitability, and excellent customer ratings. To learn more about how we work and what we’re building, visit  and see how we work.

We're looking for an experienced Product Manager to own the evolution of Kin’s core platform — the foundational layer that powers policy and contract administration, billing systems, payment infrastructure, and the APIs that connect it all.

This is a individual contributor role with real organizational weight. You'll shape multi-year platform strategy, set the standard for product excellence on the team, and serve as a thought partner to engineering and business leadership at a moment when platform stability and scalability are central to Kin's continued growth. If you've navigated legacy modernization, API-first architecture, and the regulatory complexity of financial services or insurance — and you know what it means to treat internal teams as customers — this is the role for you.

• Define and drive the long-term platform strategy for policy administration, billing, and payment systems, translating business goals into a clear, sequenced roadmap

• Serve as the platform's primary product voice with engineering, architecture, and senior leadership; align stakeholders on priorities and trade‑offs with clarity and confidence

• Lead discovery on complex, ambiguous platform problems — defining the right problem before the solution, grounding every decision in data, user research, and business impact

• Own the platform's API strategy, ensuring internal and external consumers have reliable, well‑documented, and versioned interfaces that let the business move fast without breaking things

• Drive solutions from early prototype to full production rollout in close partnership with data, design, and engineering

• Write crisp, comprehensive product specs and user stories that give engineering teams the context and clarity they need to build with confidence

• Define, own, and evangelize platform success metrics; use data to drive continuous improvement and communicate impact across the business

• Mentor and elevate other product managers on the team, modeling rigor, intellectual curiosity, and collaborative leadership

• Manage key vendor relationships — particularly across payment processors and third‑party policy administration systems — ensuring contracts and integrations serve long‑term platform goals

In your first 6–12 months at Kin, success is less about checking boxes and more about the impact you create. You’ll use your skills and judgment to take ownership of meaningful work, improve how we operate, and help move Kin’s mission forward. Along the way, you’ll deliver outcomes that make a real difference for both Kinfolk and the homeowners we serve.

By the end of your first year, you should feel confident in your role, trusted as an owner, and proud of the progress you’ve helped make.

• A clear, sequenced multi‑year platform roadmap is in place, stakeholders are aligned on priorities, and engineering is building against it with confidence

• Platform API standards are defined, documented, and being adopted consistently by internal and external consumers

• Key modernization or migration work is underway with dependent teams unblocked and on track