Coordinator - Centralized Drop Coordination

Overview

At TDS Telecom, connecting people is at the heart of everything we do. We are forward thinkers who leverage cutting-edge fiber internet technology to strengthen communities. We are dedicated to excellence, which drives us to succeed together, creating a better world through meaningful connections. Ready to make an impact?

The Coordinator - Centralized Drop Coordination is responsible for assisting Field Services in managing all residential, commercial, and Multi-Dwelling Unit (MDU) properties. This position will create all drop requests and coordinate work with multiple drop contractors to facilitate the provisioning of TDS products and services to residential, commercial, and MDU properties.

This position has the ability towork remotely in any of the 40+ States in which TDS Telecom operates.

• Handle drop EWOs (Engineering Work Orders):
  • Generate EWOs.
  • Promptly handle Open, Incomplete, or Rejected orders.
  • Review and update orders daily to ensure proper appointment date and time, order status, job code, and other identified order quality criteria.
  • Manage multiple EWO tasks and follow up on time sensitive work, taking necessary actions to update the order entry system.
• Manage tasks related to the enablement of MDU/commercial addresses, including interpreting and verifying buildings, addressing, and contact information are reflected correctly in the applicable systems as well as selecting provisioning plans, generating tasks for other departments within TDS, and problem solving and troubleshooting with other departments within TDS.
• Contact customers, tenants, building owners, developers, etc. to manage site surveys, installations, and ongoing work to the premise.
• Navigate internal systems and interpret data to diagnose and provide direction.
• Manage additional work queues as required.
• Provides support for contingent worker process, unit-based billing, contract review/negotiations, product recommendations, reporting, etc.

• Work cross functionally with all TDS teams to ensure continual enablement of addresses.
• Ensure customer needs are met and errors are being resolved promptly.
• Work with third party vendors monitor task statuses and ensure open tasks are progressing.
• Provide information and direction to Field Services and other departments.

• Manage inventory levels for materials used by Field Services and contractors.
• Report drop order statuses to Field Services inventory management teams. Partner with Field Services to review and improve shared drop processes.
• Manage inventory levels for materials used by Field Services. Coordinate materials product reviews.
• Review drop contractor invoicing. Escalate over-budget invoices to supervisor for review. Prepare for Sr Manager approval.

• Associates degree (or higher)
  -OR- 2+ years professional work experience.
• 6+ months’ administrative support with internal and external customer experience OR current military service, or prior military service with honorable discharge; OR 6+ months' telecommunications field/engineering experience

• Understanding of telecommunications industry, products and services.
• Ability to manage multiple projects simultaneously and take on increasing responsibilities.
• Ability to effectively keep other departments informed of developments affecting their functions.
• Ability to adapt to rapid changes.
• Problem solving skills (e.g., customer complaints, troubleshooting).

Do you meet the Required Qualifications but are unsure if your experience aligns with the Other Qualifications? We encourage you to apply! Research shows that many candidates hesitate to apply unless they meet 100% of the qualifications, even when they possess the skills and experience needed to succeed in the role. Experience and skills come in many forms, and they may not always match exactly what’s listed on paper, but they can still lead to success.

If you meet the Required Qualifications and believe you have the potential to thrive in this role, we encourage you to apply today!

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