Sr Operations Analyst

At Quickbase, we help organizations build better ways to run their operations. Our products give teams the flexibility to create applications around how their work actually happens, connecting people, information, and processes so they can keep work moving as needs change. For more than 25 years, organizations have turned to Quickbase to solve operational challenges that off-the-shelf software wasn't built for.

Today, we’re building on that foundation with new products and new possibilities for how people create, adapt, and improve the systems their work depends on. Working at Quickbase means helping find better ways forward. We’re a team of curious, collaborative people who care about solving problems, learning as we go, and building things that make work better for our customers and each other.

Job Title:

Senior Analyst, Partner Operations

Reporting to:
Sr GTM Operations Manager

Location:

Boston, MA or Remote

US Team:
Revenue Operations

Overview Quickbase is seeking a Senior Analyst, Partner Operations to own the operational foundation of our partner motion — the processes, data, and systems that make Quickbase predictable and easy to work with for our partners, and that make partner-sourced pipeline accurate and trustworthy for our business. Our partner ecosystem is a growing source of new customer acquisition, and we're investing accordingly: a new partner program plus a move to a new partner relationship management platform.

This role owns the operational side of that change. You'll be the primary operations partner to our Channel Account Manager and Partner Success Manager, working across Sales and Customer Experience with a focus on driving new customer acquisition through partners. Alongside partner program and go-to-market leadership, you'll translate partner strategy into defined processes, system requirements, and measurement. Leadership decides what the partner motion becomes;

you decide how it runs.

• Partner with go-to-market leadership to translate partner strategy into a working operating model — turning program design, tiering, and growth priorities into defined processes, system requirements, and measurement.
• Define the end-to-end business process for the partner motion: partner onboarding, deal registration, lead submission and routing, opportunity attribution, co-sell handoff, and how partner attribution, credit, and account ownership carry through to renewal and expansion.
• Own partner lead lifecycle management — qualified lead definition, SLA and routing rules, duplicate and conflict handling, stage definitions, and conversion measurement Own the operational process behind partner incentives and rebates: qualifying criteria and revenue definitions, calculation and accrual cadence, validation against attribution data, payout workflow, and dispute resolution.

• Own the partner data model in partnership with our systems architecture team: partner account hierarchy and relationship types, partner user attributes, and sourced vs. influenced attribution logic Define the reporting and analytical framework for partner performance, including partner-sourced pipeline and bookings, conversion by partner tier, and time-to-first-deal for newly onboarded partners.
• Develop data-backed insights and recommendations that inform the direction of the partner program — which partner profiles and tiers produce durable revenue, where the funnel breaks down, what distinguishes partners who ramp quickly from those who stall, and where program investment or design changes would have the most impact. Translate those definitions into clear requirements for our data and analytics team to implement in our data warehouse…