Senior Product Manager, Tenant Scale

Role overview

A senior product management role focused on scaling a multi-tenant platform, shaping strategy for how the product serves a growing base of customers and tenants. The position is remote and open to candidates based in Canada or the United States, partnering closely with engineering, design, and customer-facing teams.

• Define and drive the roadmap for tenant-scale initiatives, balancing near-term delivery with long-term platform health.
• Partner with engineering, design, and support teams to ship scalable product capabilities.
• Analyze usage data, customer feedback, and market signals to identify scaling opportunities and pain points.
• Develop clear written narratives, PRDs, and success metrics for cross-functional initiatives.
• Communicate strategy, progress, and trade-offs to stakeholders across the organization.

• Significant experience as a product manager working on multi-tenant SaaS or platform products.
• Strong analytical skills and comfort working with data to inform prioritization.
• Excellent written and verbal communication, including the ability to write for both technical and non-technical audiences.
• Demonstrated success leading cross-functional initiatives from discovery through delivery.

• Background in technical, developer-focused, or infrastructure products.
• Experience operating in a remote-first, globally distributed organization.