Senior Client Manager

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

Brown & Brown is seeking a Senior Client Manager to join our growing team.

The Senior Client Manager is responsible for the strategic ownership, retention, and growth of a complex book of public sector clients offering comprehensive employee benefit programs, including group medical, dental, vision, pharmacy management, life, disability, and workplace benefits.

This role serves as a primary strategic advisor, escalation point, and single point of accountability for assigned clients. The Senior Client Manager leads high‑impact initiatives, such as multi‑year benefits strategy, complex implementations, renewals, compliance alignment, and open enrollment execution while navigating the regulatory, governance, and political nuances unique to public sector organizations.

Success in this role requires deep benefits expertise, strong public sector acumen, executive presence, and the ability to influence decision‑making across diverse stakeholder groups. The Senior Client Manager anticipates client needs, mitigates risk, and drives long‑term value by aligning benefit programs with organizational goals, financial constraints, and workforce strategies.

• Own the end‑to‑end client relationship for a designated book of public sector clients, with accountability for retention, client satisfaction, and long‑term partnership value.

• Serve as a trusted advisor to executive leadership, benefit committees, and governing bodies by delivering strategic guidance on plan design, funding, compliance risk, and workforce impact.

• Maintain senior‑level client relationships through proactive communication, thought leadership, and disciplined follow‑through.

• Serve as the senior escalation point for complex or high‑risk issues impacting trust, employee experience, timing, or compliance.

• Define and lead overall implementation strategy, including timelines, governance, roles, success metrics, and risk mitigation.

• Facilitate implementation of kickoffs and complex decision‑making sessions involving client leadership, internal stakeholders, carriers, and vendors.

• Lead multi‑year benefits strategy discussions, ensuring solutions align to organizational goals, budgetary realities, and regulatory requirements.

• Anticipate risks, dependencies, and operational challenges; proactively adjust strategies to ensure desired outcomes.

• Own open enrollment strategy and execution, aligning communications, timelines, and enrollment approach to maximize employee understanding and participation.

• Lead carrier and vendor relationship management, holding partners accountable to performance standards, service‑level agreements, and contractual commitments.

• Partner closely with Analytics, Client Services, Sales, Compliance, and Operations teams to deliver a cohesive, high‑quality client experience.

• Translate data and insights into actionable recommendations for clients and internal teams.

• Contribute to the evolution of best practices, service models, and process improvements across the Client Services function.

• Provide informal guidance and mentorship to client managers as a subject‑matter expert.

• Lead and foster team collaboration enhancing seamless client engagement.

• Advanced knowledge of employee benefits programs, including medical, dental, vision, pharmacy, life, disability, and voluntary benefits.

• Strong understanding of public sector benefits environments, governance structures, procurement considerations, and long decision‑making cycles.

• Deep working knowledge of benefits compliance and regulatory frameworks and the ability to…