Senior Business Analyst - BPM​/Training - LMS

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development.

The Senior Business Analyst - BPM /Training - LMS at Gainwell, is a senior individual contributor responsible for developing high-quality business process models, role-based training content, process documentation, and readiness materials that support successful enterprise solution implementations. This role partners with business stakeholders, project teams, product teams, and clients to understand current-state and future-state processes, document business workflows, translate process detail into training and enablement materials, and support alignment between business needs, solution design, and operational readiness.

The position requires strong facilitation, analytical, documentation, and communication skills, with the ability to work independently on complex assignments and contribute to standards, templates, and reusable assets without direct people-management responsibility.

• Develop, maintain, and validate current and future-state business process models, workflows, process documentation, and supporting materials.
• Facilitate workshops and working sessions with stakeholders, subject matter experts, product teams, and project teams to gather requirements, document business processes, and assess operational impacts.
• Analyze process gaps, dependencies, risks, data touchpoints, and downstream impacts, recommending improvements to support efficient operations and successful implementations.
• Review system data, SQL-based extracts, database relationships, and business scenarios to support process validation and operational readiness.
• Ensure process documentation, training content, and readiness materials align with approved requirements and solution design.
• Collaborate with cross-functional teams to support implementation planning, stakeholder engagement, communications, user readiness, and adoption of new processes.
• Manage assigned work independently, communicate project status and risks, and deliver quality outcomes within established timelines.
• Perform other duties as assigned in support of business and operational objectives.

• Translate business processes, requirements, system functionality, and operational procedures into effective training and readiness materials.
• Develop and maintain job aids, training guides, process maps, workflow documentation, standard operating procedures, and other enablement resources.
• Document role-based workflows, user access considerations, security impacts, and training requirements for various user groups.
• Review deliverables for clarity, consistency, traceability, accuracy, and compliance with documentation and training standards.
• Contribute to templates, standards, reusable assets, lessons learned, and knowledge management repositories.
• Provide guidance, peer review, and knowledge sharing to support less experienced analysts, modelers, and training resources.

• Bachelor’s degree in a related field or an equivalent combination of education and experience.
• 6+ years of experience in business analysis, business process modeling, operational readiness, training development, system implementation, or related disciplines.
• Experience developing process models, workflow documentation, SOPs, training materials, job aids, and other business enablement deliverables.
• Proven ability to facilitate discussions with…