Partner Success Manager Italian

Job Title:

Partner Success Manager with Italian

Job Description

Join our award-winning “One Concentrix” team as a Senior Partner Success Manager (Remote)! The Senior Partner Success Manager is responsible for managing a portfolio of active partner-delivered customer engagements and ensuring successful outcomes from onboarding through completion and adoption. You will serve as the primary owner of delivery success across a book of business, partnering closely with alliance partners, customer stakeholders, sales teams, delivery organizations, and cross-functional leaders.

This role requires a strategic operator who can simultaneously manage multiple engagements, proactively identify risks, remove delivery obstacles, improve customer adoption, and establish scalable success frameworks that can be replicated across the organization.

ABOUT CONCENTRIX

At Concentrix, we help the world’s best brands build exceptional customer experiences through innovative technology, operational excellence, and human-centered solutions. As organizations accelerate adoption of AI, cloud technologies, and digital transformation initiatives, Concentrix partners with clients and strategic ecosystem partners to deliver measurable business outcomes at scale.

We are seeking a Senior Partner Success Manager to drive the success of partner-led customer engagements, ensuring customers achieve meaningful business value, strong adoption, and long-term growth. This role sits at the intersection of partner management, customer success, program delivery, and AI innovation.

KEY RESPONSIBILITIES

Customer & Partner Success Management

• Own a portfolio of concurrent customer engagements from partner assignment through successful completion and adoption.

• Maintain visibility into the health of every engagement, including scope, timelines, risks, milestones, customer outcomes, and adoption trends.

• Conduct regular business reviews with customers and partners to evaluate progress, risks, and strategic opportunities.

• Build trusted relationships with customer executives, partner leadership teams, and key stakeholders.

Delivery Excellence & Risk Management

• Lead weekly portfolio reviews to identify stalled, at-risk, or underperforming engagements.

• Proactively diagnose delivery challenges and coordinate resolution efforts across internal and external stakeholders.

• Manage escalations involving customer satisfaction, delivery quality, project execution, partner performance, resource constraints, or adoption concerns.

• Drive accountability for engagement outcomes and successful customer adoption.

Adoption, Consumption & Business Outcomes

• Monitor customer adoption, usage, retention indicators, and business value realization.

• Develop and execute plans to improve customer engagement, utilization, and long-term success.

• Identify leading indicators of customer risk and implement mitigation plans before issues impact outcomes.

• Partner with Customer Success, Sales, and Delivery teams to maximize customer value and growth opportunities.

Partner Relationship Management

• Build strategic relationships with partner executives, practice leaders, alliance managers, architects, and delivery teams.

• Influence partner organizations to address staffing, delivery quality, escalation management, and customer success needs.

• Support partner capability development and readiness efforts to improve engagement outcomes and scalability.

• Participate in Quarterly Business Reviews (QBRs) and strategic planning sessions with partner organizations.

Process Improvement & Operational Scale

• Develop repeatable methodologies, best practices, governance models, review frameworks, and playbooks that improve delivery consistency.

• Create engagement health reviews, escalation procedures, risk management…