NOC Technician

Job Details
:

Location:

Boise,  
• Salary: $18.00 - $18.00 hourly
• Shift: Any
• Position: NOC Technician 1

Founded in 2008, CIS has evolved to meet the needs of their customers and emerging technologies. We deliver holistic IT network solutions with flexibility, capability, and agility.

• Committed to our customers, excellence, transparency, and delivering outstanding value and outcomes with every engagement.
• Believe in our people… our human resources are our most valuable asset.
• Think ahead about how technology will change and how enterprises will use it.
• Diligent about details, processes, and quality; caring for the small stuff so customers can focus on the big picture.

A great work environment with opportunities to grow, continuous education, and team building activities.

NOC Technicians interact with customers during network outages and/or service degradation. Duties include daily customer interaction via calls, emails, and ticketing system, providing basic technical troubleshooting and recommending resolutions when possible. Excellent communication, interpersonal, organizational, and presentation skills are required, along with self‑motivation and attention to detail.

• Respond promptly to customer inquiries via phone, email, and digital tickets.
• Create and maintain case management records using a CRM.
• Provide front‑line support to customers and partners.
• Recommend enhancements to company products and services that improve serviceability and operation.
• Provide feedback on the soundness and effectiveness of department policies and procedures.
• Maintain a high standard of customer satisfaction.

• One (1) year of customer service experience.
• High School diploma, GED, or equivalent.
• Problem analysis and problem‑solving (critical thinking).
• Knowledge of customer service principles and practices.
• General knowledge of relevant computer applications.
• Ability to type at least 30 WPM.
• Knowledge and/or experience of administrative procedures.
• Knowledge of Microsoft Office (Word, Excel, PowerPoint).
• Ability to work in a hybrid environment (2-3 days in office; partial weekend/weekday; night shift after hours).
• Open to any shift.

• Knowledge and experience in Networking (TCP/IP, DNS, DHCP, etc.).