On Call Support Technician

WHO WE ARE

The Car Park is a rapidly growing parking and transportation company that operates more than 500 locations across the United States. We leverage cutting‑edge technology, supply legendary customer service, and provide best‑in‑class practices to clients in hospitality, healthcare, events, municipalities, office, retail, and universities.

The Monitor position provides excellent customer service to parking customers by answering incoming calls from local parking locations. The role assists customers entering and exiting garages and provides general parking information.

• Assist guests, valets, and monthly parkers with entry and exits into and out of garages when the help button is pressed in the lane.
• Direct communication with Field and Ambassador Staff for events, incidents, and equipment issues.
• Monitor camera surveillance and parking systems in all area parking garages and lots.
• Test garage and elevator intercoms and manage garage space counts.
• Answer general questions about ticket fees, on‑street parking hours, and events over the phone.

• Excellent customer service skills.
• High proficiency with Windows 10 or similar operating systems.
• Excellent written and oral communication skills.
• Typing speed of 30+ words per minute is recommended.
• Punctuality and trustworthiness.
• Ability to multitask.

• High School diploma or greater.
• 1+ years in customer service, sales, or telemarketing experience.

• 14 days of Recharging your Battery (PTO)
• Paid Parental Leave
• Volunteer Time Off (VTO)
• Paid holidays
• Bereavement
• Medical, Dental, Vision
• Flexible and health spending accounts
• Short term disability
• Critical illness and accident benefits
• Life insurance, tuition reimbursement
• 401(k) and more available to eligible Team Members

*** Equal Employment Opportunity Qualifications