Customer Support Specialist
Job in
Boise, Ada County, Idaho, 83708, USA
Listed on 2026-06-23
Listing for:
Idaho Housing and Finance Association
Full Time
position Listed on 2026-06-23
Job specializations:
-
Customer Service/HelpDesk
Bilingual, Customer Service Rep, HelpDesk/Support, Spanish Customer Service
Job Description & How to Apply Below
Description
WE ARE HIRING!
We are seeking a customer-focused Customer Support Specialist to provide front-line support by responding to customer inquiries, processing routine loan servicing requests, and maintaining accurate records. This role plays a key part in delivering timely, professional service while supporting overall departmental efficiency.
In This Role, You Will:- Respond to customer inquiries related to ACH payments, payoffs, VOMs, reconveyances, and other servicing requests
- Process loan servicing transactions in accordance with RESPA guidelines and internal procedures
- Maintain accurate records and documentation across systems
- Collaborate with internal teams to resolve customer requests efficiently
- Deliver professional, timely, and high-quality customer service
At our organization, we are dedicated to improving lives and strengthening Idaho communities. We believe that housing opportunities, self-sufficiency, and economic development are the pillars of progress. Join us and be part of a mission-driven organization making a meaningful impact across Idaho.
Requirements- 6 months to 1 year of customer service or loan servicing experience preferred
- Strong communication, organization, and time-management skills
- Ability to work independently and in a team-oriented environment
- Proficiency with standard office technology and customer service systems
- Bilingual (English/Spanish) preferred
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