Customer Service Representative

Level: Entry
•

Job Location:

Boise,  
• Position Type:
Full Time/Part Time
• Education Level: GED or High School
• Salary Range: $15.00 - $15.00 Hourly
• Job Shift: Any

Professionalism, mutual respect, and a sense of humor are traits we value and exhibit. We have built a community of professionals that place a high emphasis on integrity, trust, and a collaborative environment where understanding each other plays a significant role in positively impacting company culture. We are committed to providing our Team Members with exceptional employee experiences, learning opportunities, and career progression while ensuring a fun workplace.

The Monitor position provides excellent customer service to parking customers by answering incoming calls from local parking locations and assisting customers entering and exiting garages.

Responsibilities include:

• Assist guests, valets, and monthly parkers with entry and exits into and out of garages when the help button is pressed in the lane.
• Direct communication with Field and Ambassador Staff for events, incidents, and equipment issues.
• Monitor camera surveillance and parking systems in all area parking garages and lots.
• Test garage and elevator intercoms and manage garage space counts.
• Answer general questions about ticket fees, on‑street parking hours, and events over the phone.

• Excellent customer service skills.
• High proficiency with Windows 10 or similar operating systems.
• Excellent written and oral communication skills.
• Typing speed of 30+ words per minute is recommended.
• Responsible, punctual, and trustworthy.
• Ability to multitask.

• High School diploma or greater.
• 1+ year(s) in customer service, sales, or telemarketing experience.

• 14 days of Recharging your Battery (PTO)
• Paid Parental Leave
• Volunteer Time Off (VTO)
• Paid holidays
• Bereavement leave
• Medical, Dental, Vision benefits
• Flexible and health spending accounts
• Short‑term disability
• Critical illness and accident benefits
• Life insurance, tuition reimbursement
• 401(k) and more available to eligible Team Members

There’s also the opportunity to work with a genuinely awesome team of co‑workers.