On Call Support Technician

Job Level: Entry

Location:

The Car Park - Boise,
Position Type:
Full Time/Part Time
Education Level: GED or High School
Salary Range: $16.00 - $16.00 Hourly
Shift: Swing shift (afternoons/evenings including weekend days)

• Answer incoming calls from local parking locations and provide customer service to parking customers.
• Assist guests, valets, and monthly parkers with entry and exit into and out of garages when the help button is pressed in the lane.
• Communicate directly with Field and Ambassador staff regarding events, incidents, and equipment issues.
• Monitor camera surveillance and parking systems in all area parking garages and lots.
• Test garage and elevator intercoms and manage garage space counts.
• Answer general questions about ticket fees, on-street parking hours, and events over the phone.

• Excellent customer service skills.
• High proficiency with Windows 10 or similar operating systems.
• Excellent written and oral communication skills.
• Typing speed of 30+ words per minute is recommended.
• Punctuality and trustworthy.
• Ability to multitask.

• High School diploma or greater.
• 1+ years of experience in customer service, sales, or telemarketing.

• 14 days of PTO.
• Paid parental leave.
• Volunteer Time Off (VTO).
• Paid holidays.
• Bereavement leave.
• Medical, Dental, Vision insurance.
• Flexible and health spending accounts.
• Short term disability.
• Critical illness and accident benefits.
• Life insurance and tuition reimbursement.
• 401(k) and more for eligible Team Members.
• Opportunity to work with a supportive team of co-workers.

Equal Employment Opportunity