Customer Care Specialist - Residential

Job Description

Join Our Team as a Customer Care Specialist! At Sparklight and our Cable One family of Brands, we’re all about our neighborly approach, connecting people to what matters most. Are you ready to be a crucial part of this mission?

• Engage with Customers: welcome guests and handle inquiries with a warm smile, whether face‑to‑face, chat or on the phone.
• Solve Problems: tackle customer issues, provide accurate billing information, and resolve standard problems.
• Drive Revenue: secure new and incremental revenue by promoting our products and services.
• Educate & Assist: guide customers on using our products and help them navigate our services.
• Follow‑Up: make sure every issue is resolved to our customers’ satisfaction and keep improving our service.

• Committed
  : values each and every customer, while working hard to keep their business and support our communities.
• Helpful
  : delivers support in the ways that are most useful to our customers and addresses their needs with expertise, respect, and empathy.
• Proactive
  : understands what our customers need and actively works to make their relationship with us seamless, easy, and rewarding.
• Personal
  : knows our customers well, and tailors our communications and interactions to address their needs and expectations.

• Education & Experience:
  
  high school diploma or GED, and a few months in customer service. We value your willingness to learn!
• Skills:
  
  outstanding communication, solid data entry, and computer skills.
• Knowledge: eager to learn about our products and stay up to date with what we offer.
• Bilingual (English and Spanish)

• Hourly rate of $14.50 – $16.00. We offer an hourly wage based on experience, with a focus on providing growth opportunities for both entry‑level candidates and those with more experience.

• Medical, dental, and vision plans – start when you start!
• Life insurance (self, spouse, children)
• Paid time off (vacation, holiday, and personal/sick days)
• 401(k) – 100% company match (match program starts first day of service, up to 5% of eligible compensation)
• Group Legal plan with Identity Theft Protection

• Tuition reimbursement (up to $5,250 on 1st year)
• Annual community support to various organizations across the U.S.
• Associate recognition & awards programs
• Advancement opportunities
• Collaborative work environment

Cable One and our family of brands is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.