Customer Success Specialist

Are you a proven customer success professional excited to join a global education innovator?

Isograd, a globally recognized market leader for online assessment and certification solutions for more than a decade is rapidly growing in the United States. Offering two distinct brands:
Isograd Testing Services and Tosa, this innovative organization operates in 58 countries and empowers hundreds of thousands of individuals worldwide.

Isograd is seeking a talented remote Customer Success Specialist to onboard, train, and support new and existing customers. Reporting to the Customer Success Manager for North America, the ideal candidate will be responsible for delivering best-in-class training and support while fostering strong relationships with their valued customers.

Major Responsibilities

• Deliver seamless customer onboarding, training, and best-in-class support.
• Respond to support inquiries promptly and professionally.
• Provide insightful, friendly, and effective solutions to customer issues.
• Leverage expert problem-solving skills and resourcefulness to address user needs.
• Collaborate with cross-functional teams, including Sales, Product, and Engineering.
• Contribute to the success of the department by suggesting process and product improvements.
• Adaptability:
  Thrive in a fast-paced, evolving environment while managing change and prioritizing customer success.
• Time Management:
  Effectively organize and manage multiple priorities, focusing on key customer outcomes.

Preferred Qualifications

• Successful experience in a customer success, service, or support role.
• Excellent presentation and communication skills, with the ability to convey complex information effectively.
• Demonstrated knowledge of the education market and its unique challenges (K-12 or Higher Education).
• Strong technology skills, with the ability to quickly learn and adapt to new software and tools.
• Ability to multitask and manage multiple customer inquiries simultaneously.
• Strong organization acumen, follow-up commitment, and attention to detail.
• Lives in US Central or Eastern time zones.

Base salary from $50,000 to $60,000 per year. Isograd also offers excellent benefits such as generous PTO including a company wide Christmas holiday week, 401k match, and health care.

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