Entry Customer Service Representative

Customer Service Representative

We’re hiring Customer Service Representatives at our Customer Service Center in Boise, offering a fast‑paced, friendly environment with extensive training and growth opportunities.

Schedule:

Monday–Friday (no weekends), 7:30am–6:30pm. Hybrid schedule available for eligible candidates. Training is on‑site in Boise, Idaho.

Benefits include medical, dental and vision insurance, a health savings account option, a generous 401k employer‑match, a pension plan, life insurance, and more.

• Handle high volume of customer calls in a team‑oriented environment.
• Set up accounts, process movement requests and resolve inquiries.
• Arrange collections, respond to outages and maintain account records.
• Provide monitoring and guidance to less experienced team members.
• Practice flexibility in working with team members to develop a successful team.

• High school diploma or GED.
• 1year of experience in customer service or 2years in a service‑oriented environment.
• Preferred: 2years or more of customer service‑related experience in a call‑center or high‑volume service environment.
• Spanish bilingual.
• Knowledge of personal computer applications related to customer service system operation, standard office software (Excel, Word, Outlook). Preferred knowledge of Microsoft Teams and One Note.
• Basic math, accounting, 10‑key, and typing skills.
• Strong interpersonal communication, multitasking, good judgment, composure with diverse customers, and ability to understand moderately complex written and oral instructions.

• Physical: work at a desk/computer for extended periods; use office equipment; occasional lifts up to 10lbs.
• Must be able to work varying shift schedules, including non‑traditional business hours.

Interview rounds:
July
27–31 (30min), August3–7 (45min, in‑person). Training runs from August
31 to October
22, November3 and5, December4 to January
14, February2 and
3. Candidates must be available on these dates.

Idaho Power is an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex (including pregnancy), age, sexual orientation, gender identity, genetic information, veteran status, physical or mental disability, marital status, or any other status protected by applicable federal and state laws. Idaho Power will not provide sponsorship for obtaining an employment visa such as an H‑1B visa.