Customer Service Representative - WEL

Customer Service Representative 2 - WEL - 24177

USA: | Customer Service | Full Time

16.81 - 16.81 USD per hour

Posted 2 weeks ago | Apply before July 20, 2026

DEDICATED TO STRENGTHENING THE HEALTH, SAFETY, AND INDEPENDENCE OF IDAHOANS

* THIS ANNOUNCEMENT WILL BE OPEN UNTIL FILLED. APPLICANTS ARE ENCOURAGED TO APPLY AS SOON AS POSSIBLE TO BE CONSIDERED.*

Join Idaho Child Support Services as a member of the Data Specialist Team (DST), where your work serves as the foundation of Idaho's Child Support program. Every document you review, and process helps support the timely delivery of child support services for Idaho families. Your work directly supports families, courts, employers, and Child Support professionals across the state by ensuring critical information is accurate, complete, and available for timely action.

As a Customer Service Representative 2, you will review, organize, classify, and process incoming documents that support child support establishment, enforcement, interstate actions, payment processing, and customer service throughout Idaho. This position is located in Boise
.

This position requires strong attention to detail, critical thinking, and the ability to make consistent workflow decisions while maintaining high standards of quality and timeliness. Employees work collaboratively with multiple Child Support teams to ensure documents and information are accurately prepared for downstream processing.

New employees receive comprehensive training through the DST Academy, a structured onboarding program that provides progressive training in document management, customer service, court orders, interstate processing, workflow decision-making, and quality standards. This position offers an opportunity to develop specialized knowledge while making a meaningful difference for Idaho children and families.

Successful employees are curious, adaptable, and committed to continuous learning. Whether reviewing court orders, processing applications, or supporting interstate case actions, every member of the Data Specialist Team contributes to the quality, consistency, and success of Idaho's Child Support program.

This position is not eligible for telework.

The Idaho Department of Health & Welfare is a drug-free workplace. Any applicant offered employment in this position at the Idaho Department of Health and Welfare will be required to pass a pre-employment drug test. In addition, successful candidates will be required to complete a criminal history background investigation. Employment is dependent upon satisfactory results of the investigation.

The State of Idaho offers a robust total compensation and benefits package, including but not limited to:

• Paid sick and vacation that begins accruing on your first day of employment; can be used immediately after accruing (no waiting time)
• 2 voluntary supplemental retirement plans including both pre-tax and Roth options
• Deferred compensation plan
• Life insurance for self, spouse, and children
• Short and long-term disability insurance
• Flexible Spending Accounts (FSA)
• Wide variety of training opportunities
• Some positions offer flexible hours and/or telecommuting

• Review, classify, and process incoming paper and electronic documents.
• Analyze court orders, applications, interstate referrals, and customer correspondence to determine appropriate processing and routing.
• Review documents for completeness and request additional information when necessary.
• Research case information and identify appropriate next steps based on established procedures.
• Exercise sound judgment when reviewing documents, identifying missing information, and determining the appropriate workflow, routing, or need for additional information in accordance with established procedures.
• Maintain accurate electronic records using multiple Child Support systems.
• Provide professional customer service while responding to inquiries and supporting statewide Child Support operations.
• Collaborate with Child Support teams throughout the state to support timely and accurate case processing.
• Prioritize work based on legal deadlines, customer impact, and established processing standards.
• Participate in rotational assignments supporting document intake, electronic workflows, payment processing, and other operational functions.

You must possess all the minimum qualifications below to pass the exam for this position. Please make sure your resume or work history supports your meeting the minimum qualifications for this position. Failure to do this may disqualify you from being considered for this position. It is highly recommended to attach a one-page cover letter to your application to demonstrate how you meet the requirements below.

• Some knowledge of interviewing methods. Typically gained by professional experience interviewing, or through training in effective interviewing practices. (General reception experience required of receptionists is non-qualifying.)
• Experience interpreting, explaining,…