Part Time Member Service and Sales; Teller - Bilingual; English​/not Required

Part Time Member Service and Sales (Teller) - Bilingual (English/Spanish) Preferred not Required

$36K

At Mountain America, we create exceptional service experiences with every member, every time. We provide life‑changing value by genuinely caring about each member, expertly applying our sales philosophy (AAA) and helping our members define and achieve their financial dreams. Our work results in members who champion Mountain America.

10440 West Ustick Road, Boise, Idaho 83704

Part Time;
Monday – Friday Hours vary between 8:40am – 6:15pm;
Saturdays 8:40am – 2:15pm. A day off during the week is scheduled when a Saturday is worked. Flexibility needed for 20–25 hrs/week based on branch needs.

Starting competitive pay of $17.50 per hour, with increases based on experience and incentives. Performance reviews offer additional compensation opportunities.

Benefits for full‑time employees include excellent medical and dental coverage with minimal employee contribution, paid time off, volunteer time off, paid holidays, 401(k) matching, and tuition assistance. Additional benefits are available.

Provides exceptional member service to credit union membership by assessing member needs, advising to meet their needs, and assisting in transactions, which could include opening new accounts, servicing existing accounts, and explaining products and services that best suit members and advance credit union objectives.

Recognizes member needs, educates on options for managing financial transactions through MACU tools, resources, and technology, and cross‑sells products and services as needed through a consultation approach.

Focuses on increasing member satisfaction and account retention. Expected to meet sales and service goals.

Uses lead lists to make outbound calls to existing membership, offering additional consultation on MACU products and services.

Resolves problems by clarifying member complaints, determining causes, offering solutions, expediting corrections, and following up to ensure resolution.

Follows up with member interactions with thank‑you notes and phone calls using the MACU New Member Onboarding approach.

Maintains cash drawer.

Initiates wire transfers, cashier's checks, and cash advances.

Creates VISA cards.

Opens and processes IRA transactions, certificates of deposit, and redeemable savings bonds.

Uses judgment to place appropriate check holds and issue fee reversals.

Assists fraud victims by processing fraud disputes.

Accurately and efficiently processes transactions in accordance with established policies and procedures.

Assists in the opening and closing procedures of the branch.

Responsible for branch security, including vault combinations, security codes, and member information.

Represents the credit union professionally in dress and actions.

Keeps work area neat and clean.

Responds to email, voicemail, missed calls, and other communication in a timely manner.

Actively participates in and completes product knowledge courses.

Travel may be required.

Complies with all regulations as required by law.

Performs other duties as assigned.

The requirements listed are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

At least six months of customer service experience. Industry experience preferred.

High school diploma or equivalent.

• A valid driver’s license is required.

• MSR onboarding through the following:

Understanding of Microsoft Office Suite (Outlook, Word, Excel).

None specified.

• Thorough knowledge of credit union policies, procedures, and regulations.
• Ability to identify lending opportunities and make recommendations.
• Ability to cross‑sell financial services of the credit union to create exceptional member service.
• Ability to perform financial calculations.
• Ability to communicate effectively and persuasively using written and verbal communication.

Ability to talk, hear, sit, use hands to handle or feel and reach with hands and arms consistently.

Ability to stand, walk, kneel, and crouch occasionally.

Close vision (clear vision at 20 inches or less).

Distance vision (clear vision at 20 feet or more).

Ability to lift up to 10 pounds consistently and up to 50 pounds occasionally.

No unusually environmental factors. Moderate noise (business office with computers and printers, light traffic).

Mountaine America Credit Union is an EEO/AA/ADA/Veterans employer.