Personal Banker

About The Role

Love Where You Work!

At Mountain West Bank, our employees love where they work! Our employees describe our culture as one that promotes having fun at work and being one big happy family. We take every opportunity we can to recognize and appreciate our employees, not only on designated days, but all throughout the year. We love investing in our employees whether it be in the form of our generous 401(k) contributions to our robust training programs.

We also love volunteering in our communities and love delivering the unexpected not only to each other but to our customers and the community.

Love Where You Live!

We love where we live, and we try to make our communities a little better, both individually and as a team. We strongly encourage all our employees to give back to the community in which they live and we even pay them to do so.

Do you have a desire to make your city a better place to live? We just might be able to help you do it.

Mountain West Bank operates exclusively in the state of Idaho serving Bonners Ferry, Ponderay, Sandpoint, Coeur d’Alene, Post Falls, Hayden, Boise, Wallace, Meridian, Eagle, Nampa, Hailey and Ketchum. We are one of 17 division banks under the Glacier Bancorp umbrella. Glacier Bancorp, Inc. is a community banking organization with assets greater than $29 billion, operating in banking offices across eight western states:
Montana, Idaho, Utah, Washington, Wyoming, Colorado, Arizona, Nevada, and Texas. Since 2015 we have been recognized as one of America’s Best Banks, America’s Best-In-State-Companies (top holding company), one of America’s Best Employers By State, one of America’s Most Trusted Companies and one of the World’s Best Banks, according to Forbes Best Banks lists.

Mountain West Bank is seeking a Personal Banker for our Cole Street branch in beautiful Boise, Idaho.

As a Personal Banker, you will support Mountain West Bank’s mission to deliver exceptional customer experiences. This position will be responsible for the professional selling of multiple services and accounts to each customer and prospective customer. It is familiar with and promotes the use of all Bank accounts and services seeking the full retail banking relationship of each customer. May act as a Teller as determined by the needs of the branch.

This position is designed for individuals who embody a customer-first mindset with genuine enthusiasm. We are seeking applicants who demonstrate clear communication, provide top-notch customer service skills and have impeccable manners. Regular and predictable attendance is an essential function of this job. This position reports to the Branch Manager. Career growth includes roles such as Customer Service Manager, Branch Manager and many more!

This is a full‑time, hourly position. Candidates must be available Monday through Friday, between the hours of 8:30 am and 6:00 pm and one Saturday a month from 9:00 am to 12:00 pm, for a total of 37 hours a week. Rate of pay depends on experience.

• Responsible for knowing the features and benefits of all retail banking products and services.
• May require travel.
• Responsible for opening new accounts and complying with MWB and GBCI policies and procedures when doing so.
• Proficient with the bank’s High‑Performance Growth (HPG) program and actively participates in all aspects of the program including, but not limited to:
  Tell‑A‑Friend, Big Days, HPG displays, 2‑2‑2 follow‑up, cross‑serve panel.
• Answer customer inquiries regarding interest rates, service charges and account histories while complying with disclosure requirements, regulations, and consumer privacy policies.
• Follows up with temporary signature cards within the appropriate time frames and complies with all procedures.
• Accurately closes accounts only after trying to retain the customer.
• Cross‑sells bank products and services.
• Refers customers to the proper department for issues that cannot be resolved and refers customers to other departments for other products and services.
• Perform Teller duties as needed.
• Must comply with applicable laws and regulations, including but not limited…