Member Services Representative

Description

The Public Employee Retirement System of Idaho (PERSI) is seeking a Customer Service Representative for the Answer Center in Boise. This full-time, Monday–Friday, 8:00 a.m.–5:00 p.m. role handles over-the-phone member inquiries and provides information from available resources and reference materials.

Member Services Representative. This is a full-time role located in Boise with benefits. The successful candidate will be the first point of contact when members call our office and will perform over-the-phone customer service as part of PERSI s Answer Center.

• Excellent low-cost medical, dental, and vision insurance
• Generous vacation and sick leave accrual beginning on start date
• Eligibility for the Public Service Loan Forgiveness Program (PSLF)
• Paid parental leave and eleven paid holidays per year
• Wellness programs, ongoing training opportunities, and more

• Work in an office environment and communicate directly with members by phone.
• Provide information on a wide range of topics from available resources and reference materials.
• Determine appropriate referral and disposition of non-routine calls and questions.
• Maintain records and perform routine clerical functions.
• Document interactions and navigate multiple data entry systems and related applications while speaking on the phone.
• Distribute mail and deliveries.
• Work efficiently, multi-task, prioritize tasks, and meet deadlines.

• Some knowledge of interviewing methods, typically gained through at least six months of professional interviewing experience or college coursework related to interviewing methods.
• Experience interpreting, explaining, and applying regulations, laws, or complex policies to carry out assignments (typically at least one year).
• Experience accessing data using a computerized system (at least six months of full-time work or related college coursework).
• Experience independently handling complaints and upset individuals in a business setting (at least six months).
• Experience conducting sensitive fact-finding interviews (at least one year) in contexts such as credit collection, law enforcement, financial institutions, or social service programs.

Note:

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Candidates who reach the final stage may be required to participate in a criminal background check. Having a criminal record will not automatically disqualify applicants.

PERSI’s Mission:
To provide our members and their beneficiaries with reliable, secure, long-term retirement, survivor and disability benefits as specified by law.

For information related to benefits and State programs, please visit (Use the "Apply for this Job" box below). Employees/Benefits.html.

The State of Idaho is committed to equal employment opportunities and non-discrimination based on protected veterans, disability status, race, color, religion, political affiliation or belief, sex, national origin, genetics, or any other status protected by law. Reasonable accommodations are available upon request during the recruitment process. If you require an accommodation, please contact ada.coordinator ho.gov or  (TTY/TTD: 711).

Preference may be given to veterans who qualify under state and federal laws and regulations.