Customer Service Representative Job Boise area,Idaho USA,Customer Service/HelpDesk

The Idaho Lottery is seeking a Customer Service Representative to join our Customer & Community Engagement Team. This position pays winners – best job in the Lottery! The Idaho Lottery Customer Service Representative serves as the first point of contact for visitors, callers, and winners. This role directly participate in winnter claim payments, the education and support of players, and has ample opportunity to support internal shareholders.

This is an exciting opportunity for someone looking to be a part of a fun, fast-paced, innovative team, and agency.

If selected for this role you and your household will not be elligible to play in the Idaho State Lottery. This is a full-time, in-office position.

Who We Are:

If selected for this role you and your household will not be elligible to play in the Idaho State Lottery. This is a full-time, in-office position.

Who We Are:

The Idaho Lottery is a player’s Lottery, a winner’s Lottery and the people’s Lottery. Every time someone plays the Idaho Lottery, someone, somewhere is always winning – players, retailers, and Idaho’s public schools and buildings. The Idaho Lottery was created in 1988 by the people of Idaho for the benefit of Idaho’s Public Schools and the State’s Permanent Buildings, places like Idaho’s public colleges and universities.

Every day of the year, we offer entertaining games for everyone — from the big, multi-million-dollar jackpot games like Powerball and Mega Millions to Scratch GamesTM with top prizes starting at $500. Last, but not least, we embrace the phenomenon of “wooh”. The optimism, the fun, the joy. We work to share this all across Idaho.

Essential Duties, Responsibilities and Functions:

The following duties are normal for this job. These are not exclusive or all-inclusive. Other duties may be required and assigned.

Claim Payment & Winner Management

Process all winning tickets and claims submitted to the Lottery office both in person and through the mail using online computer system via a complex processing and tracking process
Oversee and process payments to annuity winners
Track and report winners internally

Player/Customer Education & Support

Acquire and maintain expert knowledge of all active games including Scratch, Draw, Insta Play, Pull Tabs as well as all second chance games, sweepstakes, purchasable items, Do Good Programs and the Idaho Lottery VIP Club to assist incoming questions and requests
Answer incoming phones and email boxes providing customer service and player support and player education
Track scratch ticket inventory for retailer inquiries, player questions and order processing
Assist retailers with questions about ticket validations, inventory orders and pack status

Aministrative

Compile, upload and post reports, maintain High Tier reports
Assist with programs and projects including the annual Scratch for Schools project
Perform operating procedures and prepare the lobby with current game information, promotion materials and brochures ensuring cleanliness and orderliness to create an inviting environment for our players and visitors
Perform closing procedures to properly wrap up end of day transactions including balancing end of day claims paid, balancing the cash drawer and closing the office.
Prepare shipments of point-of-sale material for Sales Representatives and prize fulfillment for second chance draw and sweepstakes winners and send via USPS and UPS
Load/Unload Lottery tickets and money from the lobby machines
Assist with other tasks from other departments as assigned

Minimum Qualificaitons:

Must have customer service-related experience
Must have good communication…