Bilingual Customer Service Representative - Claims Processing; Spanish

Description WE ARE HIRING!

We are seeking a dedicated and customer-focused Bilingual Customer Service Representative I - Hazard Claims to join our Loan Servicing Department. In this role, you will assist borrowers through the hazard claims process by answering questions, processing claims, and ensuring timely follow-up in accordance with Agency guidelines. If you enjoy helping others, staying organized, and providing excellent customer service, this could be a great opportunity to grow within a supportive and mission-driven organization.

• Handle incoming phone calls and customer inquiries related to hazard claims processing
• Guide borrowers through the hazard claims process, including obtaining required documentation and ordering inspections
• Track, document, and follow up on claims to ensure timely completion according to Agency guidelines
• Work within required time frames to process incoming claims requests and inspections
  
  Maintain professional, friendly, and helpful interactions with IHFA borrowers and team members
• Provide additional support and complete other duties as assigned by leadership

At our organization, we are dedicated to improving lives and strengthening Idaho communities. We believe that housing opportunities, self-sufficiency, and economic development are the pillars of progress. Our commitment to our team is unwavering, and we consider our employees our greatest priority. Join us and be part of a professional and mission-driven organization that makes a meaningful impact on the lives of Idahoans.

• 6 months to 1 year of experience in residential real estate lending, residential loan processing, loan closing, and/or loan servicing preferred
• Previous customer service or call center experience preferred
• Ability to work independently, organize, prioritize, and manage multiple responsibilities
• Strong attention to detail and problem-solving skills
• Ability to maintain excellent customer and team relations at all times
• Strong communication skills and proficiency in Microsoft Office programs preferred
• Bilingual in Spanish/English required