Customer Success Consultant
Job in
Boise, Ada County, Idaho, 83708, USA
Listed on 2026-07-29
Listing for:
Agile Resources, Inc.
Full Time
position Listed on 2026-07-29
Job specializations:
-
Customer Service/HelpDesk
Technical Support, Customer Success Mgr./ CSM, HelpDesk/Support, Account Manager
Job Description & How to Apply Below
*Not open to sponsorship or third parties*
Here’s what you’ll be doing:- Serving as the dedicated customer success expert for a pivotal payments product.
- Leading the ongoing support of customers as they migrate onto the payments product, ensuring their needs and priorities are consistently met.
- Guiding customers through technical processes like adjusting rules and interpreting usage reports.
- Maintaining strong customer relationships by consistently assessing needs and prioritizing them to drive success.
- 3+ years of direct, hands‑on experience working with and prioritizing customer needs in a service capacity.
- Demonstrated technical acumen and aptitude for working with cloud-based systems and interpreting reports (e.g., usage and performance).
- Strong proficiency with standard office tools, including Google Workspace and Microsoft Office/365.
- A proven ability to quickly learn a product with technical depth and translate that knowledge into customer success.
Payments, Fintech, SaaS, Customer Success, Onboarding, Account Management, Technical Acumen, Cloud-Based Systems, Reporting, Trusted Advisor, Client Advocacy, Business Insights, Customer Migration, Relationship Management
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