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Customer Experience Ops Strategist: Insight & Optimization
Job in
Boise, Ada County, Idaho, 83708, USA
Listed on 2026-07-29
Listing for:
Balsam Brands
Full Time
position Listed on 2026-07-29
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep
Job Description & How to Apply Below
Balsam Brands is seeking a Customer Experience Operations Strategist in Boise, Idaho. The role focuses on coordinating with BPO partners, monitoring performance, and driving process improvements to deliver a high-quality customer experience.
It is a hybrid position based in Boise with in-office Monday, Tuesday, and Wednesday. You will analyze customer service data, support escalation management, and contribute to reporting and continuous improvement initiatives across Operations, eCommerce, and
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