Field Service Project Sup

Hepaco, a Clean Harbors company is seeking an ERTS Field Service Project Specialist to assist the Program Manager and Project Manager with incident assessments, regulatory reporting, and escalation of any emergency activities identified as needing immediate attention to the client’s Project Manager. The Project Specialist is responsible for preparing the clients final documentation, per the Closure - QAQC SOP for final closure and invoicing in a timely manner.

Hepaco, a Clean Harbors company is the leading provider of environmental, energy and industrial services throughout the United States, Canada, Mexico and Puerto Rico. Everywhere industry meets environment, Clean Harbors is on-site, providing premier environmental, energy and industrial services. We are solving tough problems through innovation and proven methodology – come be part of the solution with us.

• Health and Safety is our #1 priority and we live it 3-6-5!

• Focus on maintaining sustainability and cleaning the Earth

• Recruiting Pay range $25-$28 per hour

• Comprehensive health benefits coverage after 30 days of full-time employment including 401K with Company match

• Own part of the company with our Employee Stock Purchase Plan

• Opportunities for growth and development for all the stages of your career

• Company paid training and tuition reimbursement

• Ensure Health and Safety is the number one goal by following policies, processes, and always acting in a safe manner

• Review projects every day to confirm all regulatory reporting requirements have been completed.

• Work closely with Project Managers to assist them with various tasks such as obtaining final documents from contractors, call regulators to provide updates when needed and review projects for closure.

• Compile final documentation and organize in a neat fashion summarizing for the client, all work completed on the project. (See separate Closure SOP)

• Prepare final billing sheet for review and upon approval, submit final invoice to client. (See separate Invoicing SOP)

• Assist the call center as back up to high call volume times.

• Timely answers a multi-line telephone system for emergency and non-emergency calls from clients.

• Screen and transfer calls in a high-volume phone environment.

• Answer phones and handles all intake inquiries for incidentals and incidentals with reporting.

• Complete phone screenings and assists clients in obtaining needed paperwork.

• On specific accounts, obtains authorization from Operations Manager, Project Manager, Environmental specialist, or Program Manager to verify if a spill can be cleaned by terminal once SDS is obtained.

• Accurately log information from client interactions into ALERT system.

• Including use of correct grammar and spelling, accurate selection of all appropriate categories, and addition of any notes or comments pertinent to the contact and/or contact record.

• Providing and maintaining excellent customer service and satisfaction.

• Ensure that all SOP’s and client special instruction are performed and are compliant.

• Efficiently identify and elevate any calls or emails regarding emergency spill and/or remedial activities needing completion communications to appropriate Project Manager.

• Conduct telephonic regulatory reporting in states/provinces across US/Canada to ensure regulatory compliance on behalf of client.

• Submit written, telephonic, and online reports to regulatory agencies (initial and interim reports).

• Communicate effectively to contractors, client, regulatory officials, etc., through both written and verbal communication.

• Return all internal and external calls, emails, and facsimiles in a timely manner to ensure that customers’ concerns are understood, addressed and resolved in an efficient and complete manner as quickly as possible.

• Perform other job-related duties as required.

• Effectively log time “Billable Hours” to specific project to cover cost of service provided

• Experience:
  
  2 to 3 years in the following: customer service, call center, dispatch, or similar role

• Proficient in Microsoft Office, including Word, Excel, Outlook, and PowerPoint.

• Data entry, excellent written and verbal communication.

• 35-40+ WPM - High School diploma or GED.

• The…