Customer Service Rep (TX, ID, NV

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Salary Range: $18.50 To $20.00 Hourly

Answering inbound calls, chats, SMS, and emails with professionalism and excellent support. Representing REVOLVE in a way that is consistent with our organizational values. We obsess over our customers! Required equipment will be provided. Other duties may be added as needed.

• Answering inbound telephone calls and providing excellent customer support
• Responding to customer questions and comments via phone, email, Live Chat, and SMS with speed and professionalism
• Researching and resolving complaints to ensure customer retention and satisfaction
• Following up on all written correspondence and escalating to customer service manager on duty as necessary
• Coordinating and following up with other departments to ensure problem resolution and working with other customer service team members to promote a customer satisfaction environment

• Fluent and expert level English and Spanish language skills, both written and spoken
• Ability to work in a team environment
• Ability to give and receive honest and direct feedback
• Strong customer orientation with desire and willingness to help
• Strong verbal and written communication skills