Data Entry​/ Customer Service Representative

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Date:
Jul 29, 2026

Location:

Remote, Remote, US

Requisition

Start Date:
Aug 17, 2026

Job Title: CSR/Data Entry - WFH

Job Type:Full Time

Pay :$14

FLSA Status:Non-Exempt/Hourly

Grade:H2

Function/Department:Health Plan and Healthcare Services

Reporting to:Team Lead/Supervisor - Operations

Schedule
:
Monday-Friday 1.30pm-clean desk (end time depends on workload)

• Review incoming Grievance and Appeals documents for completeness, legibility, and relevance.
• Accurately identify and assign the correct Line of Business (LOB) based on client and regulatory definitions.
• Determine and classify the dispute type (e.g., grievance, appeal, expedited appeal, standard appeal) in accordance with client-specific guidelines.
• Access multiple client systems and portals to retrieve, verify, and validate member information, including but not limited to:
  Member demographics Member  Plan and eligibility details Index documents by entering required data fields accurately into internal systems or client platforms.
• Normalize and prepare documents when required to ensure all necessary information is available for downstream processing.
• Adhere to all HIPAA, data privacy, and security requirements when handling protected health information (PHI).
• Meet established productivity, accuracy, and quality standards.
• Follow client-specific workflows, job aids, and standard operating procedures.
• Identify discrepancies, missing information, or indexing issues and escalation according to established procedures.
• Participate in quality audits, training updates, and process improvement initiatives as required.