Delivery Station Customer Service Associate, DSL

Description

At Amazon, our mission is to be Earth's most customer‑centric company. To achieve this goal, we strive to exceed expectations by innovating and providing best‑in‑class customer support while expanding our logistics products and services. As a Delivery Station Customer Service Associate you will help improve the customer experience by providing real‑time, hands‑on support at the station, ensuring that customers receive their packages on time and with the highest level of satisfaction.

• Communicating with customers directly in‑person, in addition to phone and email.
• Empathizing with and prioritizing customer needs.
• Upholding company values and respecting every customer.
• Resolving issues and setting appropriate expectations with customers.
• Clearly understanding and responding appropriately to the issues that customers present.
• Consistently composing grammatically correct, concise, and accurate written responses to customer issues.
• Approaching problems logically and with good judgment to ensure the appropriate customer outcome.
• Making quick and effective decisions on behalf of the customer.
• Working a flexible full‑time (40+ hours per week) schedule.

• Carry, lift, push and pull up to 49 pounds.
• Frequently push, pull, squat, bend and reach.
• Stand and walk during shifts lasting up to 12 hours.
• Work in an environment where the noise level varies and can be loud (hearing protection will be provided).
• Work in an environment where the temperature may vary due to outside weather conditions and is not controlled.

You will be based at one of our last‑mile delivery warehouses within Amazon’s logistics network. As orders are dispatched and delivered, you’ll be in contact with warehouse associates, delivery partners and customers when they require guidance. When a customer needs to reschedule a delivery, you’ll inform our delivery partners. When you notice a delivery issue, you’ll resolve it promptly so that customers receive a great experience without additional contact with Amazon.

Working at the heart of Amazon’s logistics, you’ll develop expertise in supply chain and local delivery knowledge while ensuring customer satisfaction.

Our Customer Service team is focused on reducing customer effort in every way possible and delivering expert support. We empower our associates to improve the service experience, and we continually seek opportunities in process improvement, data analysis and customer retention.

• Experience in Customer Service.
• High School or equivalent diploma.
• Experience using Windows Operating Systems and Microsoft Outlook.
• Experience prioritizing and managing time effectively in dynamic environments.
• Familiarity with multiple web browsers, database searching and instant messenger tools.

• Bachelor's degree or equivalent, or experience in an industry role.
• Experience in understanding performance metrics and developing them to measure progress against key performance indicators.
• Proficiency in verbal and written communication skills.
• Experience working on a merchandising/brand ambassador team for a nationally recognized consumer brand.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

The starting pay for this position is listed below. Final starting pay will be based on factors including experience, qualifications, and location. Starting Day 1 of employment, Amazon offers Employee Assistance Program (EAP), Mental Health Support, Medical Advice Line, 401(k) matching. Learn more about our benefits at

USA, , Boise - 18.00 - 25.00 USD hourly