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CRM Support Specialist - Franchise SaaS Help Desk
Job in
Boise, Ada County, Idaho, 83701, USA
Listed on 2026-08-04
Listing for:
Threshold Brands LLC
Full Time
position Listed on 2026-08-04
Job specializations:
-
Customer Service/HelpDesk
CRM Systems & Management, HelpDesk/Support
Job Description & How to Apply Below
Threshold Brands is seeking a Tier 1 CRM Support Specialist to be the first point of contact for our franchisee community. You’ll help owners and teams maximize the CRM, guiding through features and workflows while diagnosing issues to enable owners to run their businesses smoothly.
The role emphasizes empathy, clear communication, and ownership of cases from open to close, collaborating with Tier 2 and Engineering to resolve bugs and enhance the CRM experience.
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