Customer Service Representative (Flexible Working Hours

Customer Service Representative – Escape the Crate Boise

Join our team as a Customer Service Representative at Destination Pet’s Escape the Crate Boise location.

• Telehealth coverage
• 401(k) retirement plan
• Pet insurance
• Hourly pay range: $15.00–$15.50, depends on experience (DOE)
• Tips

Reports to:

General Manager

• Must be on feet often – standing, walking, climbing stairs.
• Must be able to lift up to 40 lbs (bags of food, pet crates, etc.).
• Availability required on evenings, weekends, and holidays.
• Comfortable with exposure to cleaning supplies, pet hair, and incidents.
• High school diploma or equivalent required.
• 1+ year of customer service or retail experience preferred.
• Must be available Friday and Saturday.

• Welcome pet parents and their animals with a friendly, concierge-level service.
• Answer phones with a friendly tone and multi‑task efficiently.
• Guide new clients through the facility and promote services.
• Verify vaccination records to ensure safety.
• Manage check‑ins and check‑outs efficiently while providing a personal touch.
• Handle cash, cards, and balance the end‑of‑day cash drawer accurately.
• Respond to complaints with patience and professionalism.
• Escort pet guests to and from enclosures with care.
• Maintain a clean, welcoming lobby for first impressions.
• Support team members as needed.
• Perform other duties as assigned.

• Strong communication skills – phone, in‑person, email.
• Experience with multi‑line phone systems and computer systems.
• Calm under pressure and professional demeanor.
• Problem‑solving skills.
• Dog or pet lover.

Destination Pet LLC affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, age, disability or any other characteristic protected by federal, state or local law. Equal Opportunity Employer. Minorities, Women, Veterans, Disabled. Destination Pet LLC endeavors to make our employment website and application process accessible to all users and applicants.

Reasonable accommodations will be provided to applicants with disabilities. If you have a disability and require a reasonable accommodation or assistance completing the application process, please contact a member of our recruitment team.