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Hybrid Service & Licensing Support Specialist
Job in
Boise, Ada County, Idaho, 83708, USA
Listed on 2026-08-10
Listing for:
Ericsson GmbH
Full Time
position Listed on 2026-08-10
Job specializations:
-
Customer Service/HelpDesk
CRM Systems & Management, Customer Service Rep
Job Description & How to Apply Below
Ericsson in Nampa, a Service Support Specialist to provide outstanding customer service for account-related inquiries. The role works in a hybrid setup, collaborating with distributors, partners, and sales teams to resolve licensing or device data issues.
You will handle high-volume inquiries via email and phone, use Salesforce and Microsoft Dynamics AX for case management, and maintain accurate CRM records while maintaining strict data integrity.
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