Service Supervisor

• Locations 5100 W OVERLAND RD, BOISE, , 83705, US
• Banner Albertsons Companies

Customer Service Supervisor

Job Description

Reports To:

Front End Manager
Position Type: hourly

Location:

Retail Store
Department:
Front End
About the Intermountain Division
Diversity is fundamental at Albertsons Companies. We foster an inclusive working environment where
the different strengths and perspectives of each associate are both recognized and valued. Bring your
energy and unique perspective to the Intermountain Divisionandyou willhave the opportunity to grow
with us professionally and personally.

You willbe part of a team that genuinely cares about helping you
succeed.

You willwork alongside talented colleagues, many of whom build long careers while
progressing through multiple roles and making a difference in our communities.
Albertsons Companies is working to become the favorite food and drug retailer in every market it serves.
The organization includes 2,230 stores, 27 distribution facilities and 19 manufacturing plants with over
250,000 employees across 34 states and the District of Columbia. The company is publicly traded with
supermarkets across the country that includes Albertsons, Safeway, Vons, Pavilions, Randalls, Tom
Thumb, Carrs, ACME, Jewel-Osco, Lucky, Shaw’s, Star Market, Super Saver, United Supermarkets, Market
Street and Amigos.

PURPOSE:
As a Customer Service Supervisor, you have a desire to work with our valued customers and provide
first-class customer service. To truly be successful in the position, the individual will be able to handle
multiple customer requests and switch tasks frequently. In this role you are the problem solver who has
the ability to pay close attention to detail. The possibilities are endless if you have a passion for
customer service.

DUTIES & RESPONSIBILITIES:

• Provide high-quality customer service in accordance with our Company’s customer service standards and policies and procedures.
• May order tobacco, candy and other items for the front end and customer service
• Partner with Front End Manager to write schedule for the customer service booth
• Operate electronic scanning cash register to total customer’s final bill.
• Receive payment for customer purchases.
• Honor appropriate discounts, coupons, etc. for applicable purchases.
• Assist customers with Loyalty Program questions or sign ups.
• Bag items in plastic, reusable, or paper bags.
• Operates machines to sell money order, lotto tickets, and transfer funds by wire.
• May operate computer to provide proper UPS shipping information.
• Process customer returns, sell gift cards & lotto tickets, answer questions & handle other transactions as needed.
• Speak with customers calmly and professionally in order to address and resolve complaints regarding sales, dissatisfaction with service or products, and other problems that may arise.
• Counts paper currency, change, credit card receipts and checks and totals against print outs for accuracy.
• Obtain approval from Check Services when called to a register to handle check declines.
• Answer telephone and page employees over intercom.
• Maintain cleanliness of Customer Service Desk, storage areas, and assist in maintaining cleanliness of front area of store.
• Replace stock in display areas near customer service area as needed.
• Adhere to uniform and grooming policy as defined within company policy.

Job duties and responsibilities may vary by location and employees may be assigned duties and responsibilities in addition to those listed above.

GENERAL REQUIREMENTS: The following describes the general qualifications and physical, sensory, and mental abilities normally associated with performing the essential functions of this position**:

• Ability to follow company customer service procedures.
• Demonstrated prior customer service skills or related experience.
• Basic arithmetic skills.
• Ability to use machines for counting money, wire transfer processing & lottery.
• Ability to problem-solve and handle stressful, sometimes complex, situations.
• Excellent customer service skills.
• Ability to understand and follow instructions, and ability to read, retain and comprehend guidelines, policies and procedures applicable to the position.
• Ability to…