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Call Center Supervisor: Lead Customer Care & SLA Excellence
Job in
Boise, Ada County, Idaho, 83708, USA
Listed on 2026-08-30
Listing for:
ASM Research, An Accenture Federal Services Company
Full Time
position Listed on 2026-08-30
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Bilingual
Job Description & How to Apply Below
ASM Research, An Accenture Federal Services Company is seeking a Call Center Supervisor to lead Beneficiary Support Specialist I and II, ensuring high customer satisfaction and strict SLA adherence. The role involves directing day-to-day operations, prioritizing tasks, and providing guidance to staff to deliver timely, accurate information.
The position requires a Bachelor's degree and 4-6 years of related experience in customer service or public relations, with bilingual English/Spanish
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