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Senior Escalation Specialist - Customer Experience
Job in
Boise, Ada County, Idaho, 83701, USA
Listed on 2026-09-04
Listing for:
Sunrun
Full Time
position Listed on 2026-09-04
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Customer Success Management, Client Relationship Management, Bilingual
Job Description & How to Apply Below
Sunrun is seeking an Escalation Expert to manage and resolve escalated customer issues, serving as the primary contact across teams. You will work with Staff Prevention SMEs to strengthen processes and drive improvements in customer outcomes.
The role emphasizes delivering a world-class experience with empathy, proactive updates, and seamless case resolutions across distributed teams nationwide.
#J-18808-LjbffrPosition Requirements
10+ Years
work experience
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